**Experienced Customer Service Representative – Retail Banking**

Are you passionate about delivering exceptional customer experiences and building long-lasting relationships with clients? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading financial institution committed to fostering a supportive, inclusive, and rewarding work environment. As an Experienced Customer Service Representative at arenaflex, you will play a vital role in delivering personalized and caring client experiences, efficiently handling sales and service transactions, identifying financial needs, recommending products and services, and engaging business partners to improve the financial well-being of clients. You will have a thorough understanding of arenaflex's products and services, as well as bank policies and regulations. **About arenaflex** arenaflex is a Top Place to Work in Rochester and Buffalo, and nationally recognized as a Great Place to Work. We are dedicated to fostering a supportive, inclusive, and rewarding work environment that empowers our employees to grow and thrive. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted financial partner in the community. **Key Responsibilities** As an Experienced Customer Service Representative, you will be responsible for: * Building and expanding banking relationships through proactive customer outreach * Servicing, acquiring, and deepening customer relationships * Achieving individual and team sales and servicing goals * Developing business and support servicing needs of customers * Adapting to the needs of the office, providing customer service in both a transaction processing and sales role * Proactively engaging customers in conversation about their financial needs * Demonstrating knowledge of all arenaflex products and services and ability to accurately process deposits and lending applications and account opening transactions * Engaging customers through proactive advice-led consultation * Assisting in community events and actively participating in and supporting arenaflex-sponsored community initiatives, activities, and programs * Maintaining knowledge and compliance with arenaflex's Code of Conduct and all policies and procedures * Maintaining knowledge of regulatory compliance and completes assigned compliance training * Introducing customers to alternative banking solutions, including mobile banking, digital banking, and ATMs/ITMs * Processing transactions and other account servicing requests * Greeting clients and prospective clients entering the office following established customer service guidelines * Providing exceptional customer service and an outstanding banking experience by handling financial transactions accurately and professionally * Maintaining responsibility for a cash drawer and following proper balancing procedures * Supporting daily operations of the office, including processing night deposit bags, ATM deposits, balancing the vault, ATM, cash recycler, and cash advance machine, or other operational needs * Developing and maintaining broad knowledge of products and services to support client needs * Referring complex customer needs to the appropriate team member/business partner * Introducing clients to digital banking solutions, including mobile banking, digital banking, ATMs * Identifying and resolving client issues timely * Answering the phone within the office promptly and professionally * Ensuring compliance with security and audit procedures * Understanding and adhering to established policies and procedures * Maintaining knowledge of regulatory compliance requirements and completes assigned compliance training * Demonstrating the standards and principles of the arenaflex experience in every interaction with internal and external customers, associates, and stakeholders. **Essential Qualifications** * High School Diploma or GED or equivalent business experience * 1+ years of financial services experience in retail banking with demonstrated ability to process transactions and execute advice-led approach with customers to identify additional products and services * Excellent communication skills - in person and over the phone - with proven ability to personalize features and benefits of products/services to customers with varying needs * Demonstrated knowledge of bank products and services * Familiar advice-led consultative approach to engaging customers and offering solutions * Demonstrated ability to acquire new customers and open new business following operational procedures and requirements * Experience fulfilling customer transaction and service requests * Experience with banking systems and platforms * Experience fostering and developing strong customer relationships * Strong desire to improve the financial well-being of customers by providing education and advice * Excellent interpersonal and communication skills * A self-starter and strong organizational skills with the ability to multitask and prioritize * Ability to thrive in a team environment * Ability to learn and utilize new technology effectively and efficiently * Ability to make personal connections, engage clients, be courteous and professional **Preferred Qualifications** * Bachelor's Degree * 3+ years of financial services experience in retail banking with demonstrated ability to process transactions and execute a consultative advice-led approach with customers, successfully opening new accounts **Work Environment and Culture** arenaflex is committed to creating a work environment that is inclusive, supportive, and rewarding. We offer a competitive benefits package, including: * Medical, Dental, and Vision Insurance * Health Savings Account * Flexible Spending Account(s) * Company Paid Life Insurance, Long Term Disability, and Short Term Disability * Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident * Tuition Reimbursement * Employee Referral Program * Wellness Reimbursement Program * Star Volunteer Program * Employee Banking and Financial Perks * Paid Time Off (PTO) * Company Paid Holidays **Compensation and Incentives** The expected rate of pay for this position is competitive and based on a wide range of factors, including relevant skills, training, experience, education, and licenses or certifications obtained. Successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance. **How to Apply** If you are passionate about delivering exceptional customer experiences and building long-lasting relationships with clients, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and rewarding for all employees. **Note** This job description is not exhaustive, and the Sales & Service Associate may be required to perform other duties as assigned. Apply for this job