Experienced Customer Service Representative – Retail Sales and Customer Engagement Expert

Welcome to arenaflex: Empowering Communities through Exceptional Service arenaflex is on a mission to provide essential products at great values to the communities we serve, and we're seeking motivated individuals to join our team as Customer Service Representatives. As a key member of our store team, you will play a vital role in delivering exceptional service to our customers, ensuring they have a positive and memorable shopping experience. If you're passionate about helping others, working in a fast-paced retail environment, and contributing to the success of a dynamic team, we encourage you to apply for this exciting opportunity. Job Overview As a Customer Service Representative at arenaflex, you will be responsible for providing top-notch service to our customers, addressing their needs, and ensuring they leave our store feeling valued and satisfied. Your key priorities will include greeting customers, assisting them with selecting merchandise, completing transactions, and answering questions regarding the store and our products. You will be the face of our brand, and your exceptional service skills will be essential in building strong relationships with our customers and driving sales growth. Key Responsibilities Provide customer engagement in a positive and approachable manner, ensuring every customer feels welcome and supported throughout their shopping experience. Assist in maintaining a clean, well-stocked store, ensuring our customers have a seamless and enjoyable shopping experience. Help in the unloading of merchandise from delivery trucks, organize merchandise, and transport merchandise from the stockroom to the sales floor, ensuring our store is always fully stocked and visually appealing. Independently stock shelves and recover merchandise in the store, maintaining a high level of productivity and efficiency. Accurately handle customer funds and process transactions using the POS system, ensuring all sales are processed smoothly and securely. Remain constantly aware of customer activity, ensuring a safe and secure shopping environment for all our customers. Perform all other duties as assigned to maintain an effective and profitable store operation, demonstrating your flexibility and willingness to adapt to changing priorities. Position Requirements To be successful in this role, you will need to meet the following requirements: Education: Prefer completion of high school or equivalent. You should be able to follow directives and interpret retail operational documents as assigned, demonstrating your ability to learn and adapt to new processes and procedures. Experience: Prefer experience working in retail, hotel, restaurant, grocery, or drug store environments. If you have a background in customer-facing roles, you will be well-equipped to handle the demands of this position and provide exceptional service to our customers. Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation. You should be comfortable working in a fast-paced environment and be able to maintain a high level of energy and productivity throughout your shift. Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays. You should be willing to adapt to changing schedules and priorities, ensuring our store is always fully staffed and ready to meet the needs of our customers. Essential Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Customer Focus: You should be passionate about delivering exceptional customer service, ensuring every customer feels valued and supported throughout their shopping experience. Developing Potential: You should be eager to learn and develop your skills, taking advantage of training and development opportunities to enhance your performance and contribute to the success of our team. Results Driven: You should be focused on achieving sales targets and driving business growth, using your skills and initiative to identify opportunities and capitalize on them. Strong Organizational Skills: You should be able to prioritize tasks, manage your time effectively, and maintain a high level of productivity, even in a fast-paced and dynamic environment. Communication Skills: You should be an effective communicator, able to engage with customers, colleagues, and management, ensuring clear and concise communication at all times. Problem Solving/Decision Making: You should be able to think critically and make informed decisions, using your initiative and judgment to resolve customer complaints and address any issues that may arise. Job Knowledge and Relationship Management: You should have a strong understanding of our products and services, as well as the ability to build strong relationships with our customers, ensuring they feel valued and supported throughout their shopping experience. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you will have access to a range of training and development opportunities, including: Comprehensive training programs to enhance your skills and knowledge Opportunities for career advancement and professional growth Regular feedback and coaching to help you achieve your goals A dynamic and supportive work environment that encourages collaboration and teamwork Work Environment and Company Culture arenaflex is a dynamic and fast-paced retail environment that is passionate about delivering exceptional customer service. Our company culture is built on the following values: Customer Focus: We're committed to delivering exceptional customer service, ensuring every customer feels valued and supported throughout their shopping experience. Integrity: We're honest and transparent in all our interactions, ensuring we build trust with our customers, colleagues, and stakeholders. Respect: We respect each other, our customers, and our communities, ensuring we create a positive and inclusive work environment. Teamwork: We work together as a team, collaborating and supporting each other to achieve our goals and drive business success. Compensation, Perks, and Benefits As a Customer Service Representative at arenaflex, you will be eligible for a range of benefits, including: Competitive salary and benefits package Opportunities for career advancement and professional growth Comprehensive training programs to enhance your skills and knowledge Regular feedback and coaching to help you achieve your goals A dynamic and supportive work environment that encourages collaboration and teamwork Conclusion If you're passionate about delivering exceptional customer service, working in a fast-paced retail environment, and contributing to the success of a dynamic team, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will play a vital role in driving business growth, building strong relationships with our customers, and delivering exceptional service to our communities. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the arenaflex family! Apply for this job