Experienced Customer Service Representative – Retail Sales and Store Operations Specialist at blithequark

Welcome to blithequark At blithequark, we are passionate about delivering exceptional customer experiences and creating a positive, approachable environment for our customers to shop and engage with our brand. As a leader in the retail industry, we are committed to providing our customers with the best products, services, and shopping experiences possible. If you are a motivated, customer-focused individual who is passionate about retail and delivering exceptional customer service, we encourage you to apply for our Customer Service Representative position. Job Overview As a Customer Service Representative at blithequark, you will play a critical role in ensuring that our customers have a positive and engaging shopping experience. You will be responsible for providing excellent customer service, maintaining a clean and well-stocked store, and assisting with store operations, including receiving and stocking merchandise. If you are a team player who is passionate about delivering exceptional customer service and contributing to the success of our retail team, we encourage you to apply for this exciting opportunity. Key Responsibilities Provides customer engagement in a positive and approachable manner, ensuring that customers have a memorable and enjoyable shopping experience. Assists in maintaining a clean, well-stocked store for customers during their shopping experience, including cleaning, facing merchandise, and ensuring that the store is well-organized and easy to navigate. Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor, ensuring that the store is always fully stocked and that customers have access to the products they need. Independently stocks shelves and recovers merchandise in the store, ensuring that the store is always well-stocked and that customers can easily find the products they are looking for. Accurately handles customer funds and processes transactions using the POS system, ensuring that customers have a seamless and efficient checkout experience. Remains constantly aware of customer activity to ensure a safe and secure shopping environment, reporting any incidents or concerns to management as needed. Performs all other duties as assigned in order to maintain an effective and profitable store operation, including participating in visual merchandising, processing customer returns and exchanges, and assisting with inventory management. Requirements To be successful in this role, you will need to have the following qualifications and skills: Prefer completion of high school or equivalent, with a strong focus on customer service and retail operations. Ability to follow directives and interpret retail operational documents as assigned, including sales reports, inventory reports, and visual merchandising guidelines. Prefer experience working in retail, hotel, restaurant, grocery, or drug store environments, with a strong understanding of customer service principles and retail operations. Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height, with or without reasonable accommodation. Must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation. Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays, with a strong commitment to being available to work a variety of shifts, including evenings and weekends. Nice-to-Haves In addition to the requirements listed above, the following skills and qualifications are nice to have: Customer Focus: a strong commitment to delivering exceptional customer service and ensuring that customers have a positive and engaging shopping experience. Developing Potential: a desire to learn and grow with the company, with a strong focus on developing new skills and taking on new challenges. Results Driven: a strong focus on achieving sales goals and driving business results, with a commitment to being proactive and taking initiative to drive sales and customer engagement. Strong Organizational Skills: the ability to prioritize tasks, manage multiple projects, and maintain a high level of organization and attention to detail. Communication Skills: excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management. Problem Solving/Decision Making: the ability to think critically and make sound decisions, with a strong focus on resolving customer complaints and concerns in a fair and efficient manner. Job Knowledge: a strong understanding of retail operations, including sales, customer service, and inventory management. Relationship Management: the ability to build and maintain strong relationships with customers, colleagues, and management, with a strong focus on providing exceptional customer service and driving business results. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with the training, development, and career growth opportunities they need to succeed. As a Customer Service Representative, you will have access to a comprehensive training program, including on-the-job training, online courses, and workshops. You will also have the opportunity to take on new challenges and responsibilities, with a strong focus on developing your skills and advancing your career. Work Environment and Company Culture At blithequark, we are proud of our positive and supportive work environment, where employees are valued and respected. We believe in fostering a culture of inclusivity, diversity, and teamwork, where everyone has the opportunity to contribute and succeed. As a Customer Service Representative, you will be part of a dynamic and fast-paced team, where you will have the opportunity to make a real difference and contribute to the success of our retail operations. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a salary, benefits, and perks. As a Customer Service Representative, you will be eligible for a range of benefits, including health insurance, paid time off, and a 401(k) plan. You will also have access to a range of perks, including discounts on merchandise, free parking, and a casual dress code. Conclusion If you are a motivated, customer-focused individual who is passionate about retail and delivering exceptional customer service, we encourage you to apply for our Customer Service Representative position. At blithequark, we are committed to providing our employees with the training, development, and career growth opportunities they need to succeed, and we are excited to welcome new members to our team. Apply today to join our dynamic and fast-paced team and take the first step towards a rewarding and challenging career in retail. Apply for this job