**Experienced Customer Service Representative - Sports - Remote Opportunity with blithequark**

Are you a sports enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a leading interactive gaming company, as a Customer Service Representative - Sports. As a key member of our team, you will be the face and voice of our digital sportsbook operations, providing top-notch support to our players and guests across the country. **About blithequark** blithequark is an innovative and forward-thinking company that is revolutionizing the gaming industry. Our mission is to challenge the norms and create an immersive interactive gaming experience that is responsible, innovative, and fun. We believe in empowering our team members to grow and succeed, and we're committed to hiring talented individuals who share our passion for excellence. **Join the blithequark Team** We're seeking outgoing and driven Customer Service Agents who are passionate about building strong relationships and delivering exceptional experiences for our patrons. As a Customer Service Representative - Sports, you will be working remotely, communicating with our players and guests via live chat, email, and phone to ensure a seamless customer experience. You will also have the opportunity to work with and alongside fellow sports fans in an exciting and fun working environment. **Typical Workday at blithequark** As a Customer Service Representative - Sports, your typical workday will involve: * Communicating with our players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile applications. * Using internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players. * Providing an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the blithequark brand. * Assisting guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations. * Operating the telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable. * Answering player questions about blithequark, our mobile applications, and other related topics. * Following various internal standard operating procedures to escalate issues to internal departments and personnel. * Assisting with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction. * Using internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products. * Delivering exceptional performance results in customer satisfaction and contact handle times. * Collaborating with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience. * Maintaining a strong track record for punctuality and attendance. * Performing other duties as assigned. **Qualification Requirements** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be at least 21 years of age. * The position will require licensing in applicable states that blithequark operates. * High School diploma or College Degree required. * Heightened sense of urgency and passion to learn new things. * Highly developed sense of integrity and commitment to player satisfaction. * Demonstrated passion for excellence with respect to treating and caring for players. * Ability to type quickly and write with good grammar and punctuation. * Strong attention to detail is a must! Must be an analytical thinker. * Ability to maintain a friendly disposition under heavy pressure. * Great problem-solving abilities. * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. * Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. * Have the ability to work some holidays and weekends. **What We Offer** * Competitive compensation package. * Comprehensive Benefits package. * Education and conference reimbursements. * Health & Wellness reimbursement. **Why Join blithequark?** We believe people work their best when they can be themselves. We are looking for hungry, innovative thinkers to help us challenge the status quo of the gaming industry. Diversity, equity, and inclusion are vital to all of our processes, programs, and structures. Your story, who you are, and your experience matter here. **Apply Now!** If you're a motivated and customer-focused individual who is passionate about sports and delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join the blithequark team and be part of a dynamic and innovative company that is revolutionizing the gaming industry. Apply Job! **About the Role** This is a remote opportunity, and you will be working from home. You will be required to work 4 PM to 12 AM EST on evenings and weekends. You must be able to type quickly and write with good grammar and punctuation. Strong attention to detail is a must! You must be an analytical thinker and able to maintain a friendly disposition under heavy pressure. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. **Disclaimer** blithequark is not responsible for any errors or omissions in the job posting. The job posting is subject to change without notice. Apply for this job