**Experienced Customer Service Representative – TRICARE Program Support (Remote Position)**

Are you passionate about delivering exceptional customer service and making a difference in the lives of others? Do you have a strong desire to work in a dynamic and supportive environment where you can grow and develop your skills? If so, we encourage you to apply for the Experienced Customer Service Representative – TRICARE Program Support position at blithequark. As a key member of our TRICARE Support Consultant team, you will play a vital role in providing empathetic and efficient support to beneficiaries, family members, military personnel, and medical providers. You will be responsible for answering program benefit questions, updating beneficiary demographics, performing enrollments, and resolving complex issues related to the TRICARE program. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you a valuable asset to our team. **About blithequark** blithequark is a leading provider of business services to governments, helping them operate health and human services programs. Our team of dedicated professionals is committed to delivering exceptional service and support to our clients and customers. We are proud to be an Affirmative Action/Equal Opportunity Employer and are committed to creating a diverse and inclusive workplace. **Key Responsibilities** As an Experienced Customer Service Representative – TRICARE Program Support, you will be responsible for: * Providing customer service for basic and routine inquiries and problems via multiple channels (telephone, emails, web chats, or written letters) * Using computerized systems for tracking, information gathering, and/or troubleshooting * Providing feedback and input on call trends, processes, procedures, and training * Responding to customer inquiries by referring them to published materials, secondary sources, or more senior staff * Ensuring incoming communications are answered promptly, appropriately, and courteously * Demonstrating a "can do" and professional attitude when servicing beneficiaries and clients * Providing informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits * Retrieving, researching, and analyzing data from multiple databases to answer client concerns * De-escalating and managing complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager * Accurately performing all data entry functions to reflect and document client activity/transactions and doing so in a timely manner * Meeting performance requirements and maintaining knowledge of project policies and procedures * Actively participating in and supporting departmental and organizational quality initiatives and goals * Maintaining effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment * Making recommendations for changes to current policies or need for new policy to your supervisor in the spirit of process improvements * Completing any other reasonable duties as requested by the manager * Complying with HIPAA (Health Insurance Portability and Accountability) privacy rules **Requirements** * High school diploma or equivalent with 6 months of customer service experience * Must be able to speak and read English clearly, professionally, and fluently * Ability to obtain US Security Clearance * Must be a US Citizen * Minimum of 1+ years of contact center experience, preferably in a healthcare-related environment * Minimum 3+ years of experience in delivering excellent customer service in a high-paced environment * Experience with healthcare insurance plans and billing * Experience with military health programs * Experience of healthcare terms * Experience working remotely as part of a team, including using Microsoft Office Suite, Teams, Zoom, SharePoint, Chat, and other digital tools * Ability to speak Spanish, highly desirable * Excellent written and oral communication skills * Strong interpersonal skills with the ability to build relationships * Proactive, self-starter with the ability to work well in a team environment * Detail-oriented with good organizational skills and capable of effectively prioritizing and multitasking **Remote Work Requirements** * HIPAA-compliant workspace – Private and Secure workspace away from others, noise, and distractions * Reliable high-speed internet – Ethernet/hard-wired connection (no WiFi or Hotspots) * Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net) **What We Offer** * Competitive hourly base pay rate of $18.75 * Opportunities for career growth and professional development * Collaborative and supportive work environment * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for the Experienced Customer Service Representative – TRICARE Program Support position at blithequark. Please submit your application, including your resume and cover letter, through our website at [insert link]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Affirmative Action/Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. We are proud to be a veteran-friendly employer and are committed to supporting the careers of active military service members, their spouses, and veteran candidates. **Pay Transparency** For positions on this contract, blithequark will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Apply for this job