**Experienced Customer Service Representative – Virtual Call Center Operations**

Are you a highly motivated and customer-centric individual seeking a flexible and rewarding career opportunity? Do you thrive in a dynamic environment where no two days are the same? Look no further than blithequark, a leading provider of virtual call center services, where you can leverage your exceptional communication skills and passion for delivering outstanding customer experiences. As an Independent Contractor with blithequark, you will have the freedom to choose when and where you provide services, allowing you to maintain a healthy work-life balance and pursue your personal and professional goals. Our clients, across various industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, and Tax Support, rely on us to deliver exceptional customer service, and we're seeking talented individuals like you to join our team. **About blithequark** At blithequark, we're committed to empowering our Independent Contractors to succeed in a flexible and supportive environment. Our mission is to provide unparalleled customer service experiences, and we're dedicated to fostering a culture of innovation, collaboration, and continuous learning. As a leading provider of virtual call center services, we've earned a reputation for excellence, with a ranking of #4 in FlexJob's 2020 Top 100 Companies with Remote Jobs. **Key Responsibilities** As an Independent Contractor with blithequark, you will be responsible for providing exceptional customer service to our clients' customers, including: * Conducting inbound and outbound customer service calls with customers * Creatively problem-solving to address customer needs and concerns * Quickly assessing customer needs and providing sound solutions * Providing a high-level of customer service, including empathizing and remaining patient with difficult callers * Documenting details of all calls and customer interactions * Managing multiple systems, programs, and screens simultaneously **Essential Qualifications** To succeed as an Independent Contractor with blithequark, you will need: * A minimum of 1 year of customer service experience * Excellent communication and problem-solving skills * Basic typing skills and computer proficiency, including navigating multiple tabs, windows, and systems * Strong customer service and written skills * Ability to work independently and manage your own schedule * Comfortable working in a fast-paced, dynamic environment **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Experience handling inbound and outbound calls * Previous experience working in a call center or customer-facing role * Familiarity with multiple systems, programs, and software applications * Strong analytical and problem-solving skills * Ability to work in a team environment and collaborate with colleagues **Skills and Competencies** To excel as an Independent Contractor with blithequark, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and manage your own schedule * Basic typing skills and computer proficiency * Strong customer service and written skills * Ability to work in a fast-paced, dynamic environment * Comfortable working with multiple systems, programs, and software applications **Career Growth Opportunities and Learning Benefits** As an Independent Contractor with blithequark, you will have access to a range of career growth opportunities and learning benefits, including: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities to work with a variety of clients and industries * Flexible scheduling and autonomy to manage your own schedule * Competitive earning potential and performance-based pay * Opportunities for professional growth and advancement **Work Environment and Company Culture** At blithequark, we're committed to creating a supportive and inclusive work environment that fosters collaboration, innovation, and continuous learning. Our company culture is built on the following values: * Customer-centricity: We're dedicated to delivering exceptional customer experiences and exceeding our clients' expectations. * Flexibility and autonomy: We believe in empowering our Independent Contractors to work in a flexible and supportive environment that allows them to succeed. * Innovation and continuous learning: We're committed to staying ahead of the curve and providing ongoing training and development programs to enhance our skills and knowledge. * Collaboration and teamwork: We believe in the power of collaboration and teamwork to drive innovation and success. **Compensation, Perks, and Benefits** As an Independent Contractor with blithequark, you will be responsible for your own tax obligations and will submit invoices and receive payment for completed services. Our programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. You may also receive performance-based pay or other incentives. **Application and Certification Process** To become an Independent Contractor with blithequark, you will need to complete the following steps: * Complete an application to join blithequark Nation, which includes passing a background/credit check * Pay a $45 processing fee directly to our vendor * View our background and credit check requirements here * Sign an Independent Contractor Agreement * Complete a W9 form * Opportunities that you choose may have additional requirements, including certification specific to a program **Program Metrics Requirements** Some programs may require Independent Contractors to provide services above posted minimum standards to maintain eligibility. These requirements will be outlined in the program details. **Availability** As an Independent Contractor with blithequark, you will have the flexibility to choose your own schedule and work at times that suit you. Our clients' call availability will vary and is subject to change, but generally, calls are available daily from 8am to 8pm EST. Several clients also offer 24/7 call availability. **Technology Needed for Success** To succeed as an Independent Contractor with blithequark, you will need to have access to the following technology: * A reliable computer or laptop with internet access * A headset or phone with a microphone * A quiet and private workspace * A secure and stable internet connection Please review our basic technology requirements by clicking here. **What's Next?** If you're ready to join blithequark Nation and start your journey as an Independent Contractor, submit your application today! Once qualified, a member of our team will reach out with next steps. Get ready to join a dynamic and supportive community of professionals who are passionate about delivering exceptional customer experiences. **Current Acceptance States** blithequark is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY. Apply for this job