**Experienced Customer Service Representative – Weekends Only Remote Opportunity**

**Join arenaflex, a rapidly growing and innovative company, in providing exceptional customer service experiences for our clients across the globe. As a Customer Service Representative, you will be an integral part of our team, working in a fast-paced, performance-oriented environment to deliver outstanding results.** **About arenaflex** arenaflex is a leading provider of versatile and tech-savvy contact center and debt collections services for the world's largest brands. With a coast-to-coast presence and a rapidly expanding dynamic organization, we are committed to delivering exceptional customer experiences and building long-lasting relationships with our clients. Our team is comprised of top performers who are empowered to provide the best customer service experience possible. **Position Scope** The Customer Service Representative position is a challenging and rewarding opportunity for individuals who are passionate about delivering exceptional customer service. As a key member of our team, you will be responsible for providing support to our business processes, communicating with customers via inbound phone calls, email, live chat, and other means as needed. Your primary responsibility will be to exceed daily quotas, maintain real-time communication, and create life-long customers by responding to their inquiries in a creative, personal, comprehensive, unique, and consistent manner. **Duties & Responsibilities** As a Customer Service Representative, you will be responsible for performing your tasks in a productive and effective manner. Your key responsibilities will include: * Communicating with customers via inbound phone calls, email, live chat, or other means as needed * Exceeding daily quotas consisting of inbound/outbound phone calls, emails, and live chats * Recording detailed notes of customer communication * Maintaining real-time communication by keeping the inventory volume current * Creating life-long customers by responding to their inquiries in a creative, personal, comprehensive, unique, and consistent manner * Maintaining the high standards of professionalism and customer service expected by our clients by demonstrating efficient and courteous responses in a timely and friendly manner * De-escalating situations involving dissatisfied customers * Recording and documenting customer interaction, inputting necessary data, and keeping records to identify trends for escalation * Collaborating with other Customer Service Representatives, Supervisors, and Managers to provide the best experience possible * Operating in a remote work environment by utilizing proficient computer skills and technical knowledge * Adapting to a fast-paced and ever-changing work environment * Willing to work a customer service schedule based on high volume days and times in the restaurant/hospitality industry * Maintaining consistent and undivided attention to assigned responsibilities * Other duties as assigned **Required Skills/Abilities** To succeed in this role, you will need to possess the following skills and abilities: * Clear and articulate telephone voice without major background noise or distractions * Ability to plan, prioritize, and organize workloads * Self-motivation with strong communication skills, excellent decision-making skills, and the ability to learn quickly * Must be a reliable individual able to provide consistently excellent work performance * Experience with a multi-line phone system * Computer skills: Microsoft Office, various cloud-based platforms such as Salesforce, data entry, and word processing * Upbeat and positive attitude * Ability to maintain the reputation of arenaflex and any assigned clients * Ability to adapt to change in a rapidly expanding dynamic organization **Qualification/Education and Experience** To be considered for this role, you will need to possess the following qualifications, education, and experience: * Independent self-starter with excellent time management skills * Strong customer service skills (1-3 years' experience in a customer service capacity) * High School diploma or GED required * Must be at least 18 years of age * Must have your own computer or laptop with a keyboard and a mouse (IPAD, chromebooks, and mobile devices are NOT allowed) * This position is weekends only with a start time of 2 PM or 5 PM EST **Physical Requirements** As a Customer Service Representative, you will be required to: * Prolonged periods sitting at a desk and working on a computer and telephone * Must be able to lift up to 15 pounds at times **Equal Employment Opportunity** arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Opportunities for career growth and professional development * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Access to cutting-edge technology and tools * Collaborative and dynamic work environment **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Join arenaflex today and become a part of our dynamic team!** Apply for this job