Experienced Customer Service Representative - Work From Home in Florida - Specialty Mail Order Pharmacy

Join blithequark and Bring Your Heart to Your Work At blithequark, our purpose is clear: we're dedicated to delivering enhanced human-centric health care in a rapidly changing world. Our brand is anchored in 'heart,' and we're committed to making health care more personal, convenient, and affordable. We're looking for compassionate and skilled Customer Service Representatives to work from home in Florida, supporting our Specialty Mail Order Pharmacy. If you're passionate about providing top-notch service and making a difference in patients' lives, we want to hear from you! About Our Specialty Mail Order Pharmacy Our Specialty Mail Order Pharmacy is a vital part of blithequark's mission to provide life-sustaining specialty drug therapy to patients in need. As a Pharmacy Service Representative, you'll play a critical role in ensuring that patients receive their medications in a timely and efficient manner. You'll work closely with patients, insurance companies, healthcare providers, and internal teams to resolve issues and provide exceptional customer service. Key Responsibilities Provide telephone support to patients receiving life-sustaining specialty drug therapy, responding to their queries and concerns in a compassionate and professional manner. Coordinate and process new patient medication orders and reorders, verifying and revivifying benefits to ensure seamless delivery. Translate and enter new or refill prescriptions into the pharmacy information system, ensuring accuracy and attention to detail. Communicate and collect copay amounts, obtain authorizations, and work with insurance companies, healthcare providers, and internal teams to resolve issues and defer orders with accounts receivable or clinical issues. Utilize superb communication skills to interact with insurance companies, patients, and internal partners, ensuring that financial and clinical expectations are met prior to fulfillment. Work in a fast-paced environment, demonstrating flexibility and adaptability in a dynamic and ever-changing landscape. Essential Qualifications One year of experience in a customer service role, handling and resolving a high volume of complex customer needs over the phone. One year of work experience with Windows-based applications, including Microsoft Office, internet navigation, and email applications. One year of computer keyboarding experience, with demonstrated skills and aptitude. Verifiable high school diploma or equivalent. Preferred Qualifications Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology. Previous experience in a pharmacy or healthcare setting, with knowledge of specialty medications and patient needs. Skills and Competencies To succeed in this role, you'll need to possess excellent communication and interpersonal skills, with the ability to empathize with patients and provide personalized support. You'll also require strong problem-solving skills, with the ability to navigate complex issues and resolve them efficiently. Other essential skills include: Proficiency in Windows-based applications and Microsoft Office. Strong keyboarding skills and attention to detail. Ability to work in a fast-paced environment, with flexibility and adaptability. Compassionate and genuine care for patients and customers. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to supporting the growth and development of our employees. As a Customer Service Representative, you'll have access to a range of training and development programs, designed to enhance your skills and knowledge. You'll also have opportunities to advance your career, with potential roles in leadership, specialized fields, or other areas of the organization. Work Environment and Company Culture As a remote worker, you'll enjoy the flexibility and autonomy of working from home, while still being part of a dynamic and supportive team. At blithequark, we prioritize our employees' well-being and happiness, with a range of benefits and programs designed to promote work-life balance and overall well-being. Compensation, Perks, and Benefits We offer a competitive compensation package, with a pay range of $17.00 - $25.65 per hour, depending on experience and qualifications. In addition to your salary, you'll enjoy a range of benefits, including: Medical, dental, and vision benefits. 401(k) retirement savings plan and Employee Stock Purchase Plan. Fully-paid term life insurance plan and short-term and long-term disability benefits. Numerous well-being programs, education assistance, and free development courses. CVS store discount and discount programs with participating partners. Paid Time Off (PTO) and paid holidays throughout the calendar year. Join Our Team and Make a Difference If you're passionate about delivering exceptional customer service and making a difference in patients' lives, we want to hear from you! At blithequark, we're committed to creating a culture of compassion, empathy, and care. Apply now to join our team as a Customer Service Representative and start making a positive impact in the lives of others. Our application process is simple and straightforward: Apply online. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills. Don't miss this opportunity to join a dynamic and purpose-driven organization. Apply today and bring your heart to your work at blithequark! Apply for this job