**Experienced Customer Service Representative – Work from Home Opportunity at arenaflex**

At arenaflex, we're revolutionizing the way businesses interact with their customers by harnessing the power of digital transformation. With over 35 years of experience in helping global clients across various industries achieve greater agility through transformed and automated customer experiences, we're now seeking a talented and driven Customer Service Representative to join our team. As a Customer Service Representative at arenaflex, you'll have the opportunity to work from home, leveraging cutting-edge technologies and systems to deliver exceptional service and solutions to our customers. **About arenaflex** arenaflex is a digital transformation company that combines the speed and insight of design thinking with the scale and accuracy of data analytics to rethink and rebuild processes for the digital age. Our mission is to empower businesses to achieve greater agility and customer satisfaction through transformed and automated customer experiences. With a strong focus on innovation and customer-centricity, we're committed to creating a work environment that fosters growth, collaboration, and excellence. **Job Summary** As a Customer Service Representative at arenaflex, you'll be responsible for delivering exceptional service and solutions to our customers through inbound calls in a high-energy environment. You'll have the opportunity to work with a dedicated team of leaders and peers who are passionate about customer satisfaction and excellence. If you're a motivated and results-driven individual with excellent communication skills, a proven track record of hitting sales targets, and a passion for customer service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Handle customer inquiries of varying types in a professional and courteous manner * Utilize probing question skills to actively listen and resolve customer issues * Meet or exceed sales targets and reduce churn by managing and overcoming objections for subscriber cancellation and suspend requests * Collaborate with a dedicated team of leaders and peers to achieve customer satisfaction and excellence * Stay up-to-date with industry trends and best practices to continuously improve customer service skills and knowledge **What We Offer** * Competitive pay rate: $15.00 - $20.00/hr * Flexible 8-hour per day shift, 5 days per week (anywhere from 6am-12am PST) * All technical equipment needed to be successful to work remotely * Medical, dental, and vision benefits * Paid training and PTO * Advancement opportunities: 80% of our frontline leaders have been promoted from within * Additional pay incentives as well as monthly rewards and recognition programs * Employee discounts * EAP and Health and Wellness programs, including a personal trainer dedicated to arenaflex **Essential Qualifications** * Excellent verbal and written communication skills * Strong multitasking abilities * Driven by solving problems and meeting goals * Familiarity with Microsoft Office tools * Experience in customer service and sales * High school diploma or equivalent **Requirements to Work from Home** * A quiet and distraction-free, secure place to work * Excellent Internet connectivity: + Internet access speeds of 2 Mbps upload and 10 Mbps download (the faster the better!) + In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates + Wireless and/or satellite Internet Service Providers are not compatible with our systems * A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills and knowledge. As a Customer Service Representative, you'll have access to: * Paid training and development programs to enhance customer service skills and knowledge * Opportunities for advancement and career growth: 80% of our frontline leaders have been promoted from within * Collaborative and supportive work environment that fosters growth, collaboration, and excellence * Access to industry trends and best practices to stay up-to-date with the latest customer service and sales techniques **Work Environment and Company Culture** At arenaflex, we're passionate about creating a work environment that fosters growth, collaboration, and excellence. Our company culture is built on the following values: * Customer-centricity: We're committed to delivering exceptional service and solutions to our customers. * Innovation: We're passionate about harnessing the power of digital transformation to rethink and rebuild processes for the digital age. * Collaboration: We believe in working together as a team to achieve customer satisfaction and excellence. * Excellence: We're committed to delivering high-quality work and exceeding customer expectations. **Compensation, Perks, and Benefits** As a Customer Service Representative at arenaflex, you'll enjoy a competitive pay rate of $15.00 - $20.00/hr, as well as a range of benefits and perks, including: * Medical, dental, and vision benefits * Paid training and PTO * Advancement opportunities: 80% of our frontline leaders have been promoted from within * Additional pay incentives as well as monthly rewards and recognition programs * Employee discounts * EAP and Health and Wellness programs, including a personal trainer dedicated to arenaflex **How to Apply** If you're a motivated and results-driven individual with excellent communication skills, a proven track record of hitting sales targets, and a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Join the arenaflex Team** At arenaflex, we're passionate about creating a work environment that fosters growth, collaboration, and excellence. As a Customer Service Representative, you'll have the opportunity to work with a dedicated team of leaders and peers who are passionate about customer satisfaction and excellence. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role. Apply for this job