**Experienced Customer Service Representative – Work from Home Opportunity at arenaflex**

**Job Summary:** Join arenaflex, a leading multi-channel specialty retailer of high-quality products for the home, as an Experienced Customer Service Representative. As a key member of our customer care team, you will be responsible for providing exceptional customer experiences, resolving issues, and exceeding customer satisfaction goals. This is a unique opportunity to work from home, enjoy a competitive hourly rate, and take advantage of our comprehensive benefits package. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply. **About arenaflex:** arenaflex is a dynamic and innovative company that has been a leader in the home furnishings industry for decades. With a strong commitment to quality, customer satisfaction, and employee development, we offer a supportive and inclusive work environment that fosters growth and success. Our team is dedicated to providing exceptional products and services to our customers, and we're looking for talented individuals like you to join our mission. **Key Responsibilities:** As an Experienced Customer Service Representative at arenaflex, you will be responsible for: * Addressing customer questions and concerns regarding product and delivery information * Providing product information, reviewing alternative solutions if an item is out of stock, and placing orders for the customer * Successfully negotiating and appeasing customers using a variety of methods established by arenaflex guidelines * Checking inventory, processing returns, issuing replacements and credits for damaged or defective merchandise * Performing other duties as assigned **Essential Qualifications:** To be successful in this role, you will need: * A high school diploma or GED * 1-2 years of previous customer service experience * Experience in a performance-based or metric-driven environment * Strong ability to communicate both verbally and written with capable data entry skills * Ability to complete mandatory paid training for 4 weeks with 100% attendance required * Confirmation that you have the equipment requirements listed below **Technology Requirements:** To work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed below: * Devices not acceptable: Tablet-based/convertible personal computers (i.e. - Microsoft Surface, Surface Book), Chromebooks, Steam Decks, and mobile phones (unless needed for two-factor authentication) * Operating Systems: Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations; Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations; Mac IOS 12 or newer * What if I have an Education or Enterprise edition of Windows? Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization) * What if I am using a Windows Insider version of Windows? Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use * What if I am using an older version of Windows? We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8, or Windows 8.1 * What kind of software do I need? A PC that is fully updated with all current windows AND all optional updates, as these are device specific for your system and can affect Audio and other performance if not updated * What antivirus protection do I need? You must have an anti-virus program running on your computer. Microsoft Defender is sufficient and already installed on most Windows-based computers * Web Browser: Our systems work best using Google Chrome. Other browsers may not work. If this is the case, we will ask you to install Chrome * Processor: Random Access Memory (RAM): 6 GB RAM or higher, but we recommend 8 GM or higher to support the work environment * Internal Storage: You must have enough free space available to both install needed systems and run these systems effectively * Display/Monitor: Minimum Optimal Screen Resolution: 1920x1080 * Devices and peripherals needed: External mouse (wired preferred), Keyboard (wired preferred), Webcam (will be utilized for Training and meetings), USB headset (wired required - wireless/Bluetooth headsets NOT acceptable), Unified Communications type headset, Gaming headsets if they meet requirements **Benefits and Perks:** As an Experienced Customer Service Representative at arenaflex, you will enjoy: * 40% discount on most merchandise * Fun contests/rewards and recognition programs * Paid Training from the comfort of your home * Internal conversion and promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested * Pay: $15.00/hr *compensation may differ due to individual state wage requirements* **Career Growth Opportunities:** arenaflex is committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to: * Develop your skills and knowledge in customer service, sales, and product knowledge * Take on additional responsibilities and leadership roles * Participate in training and development programs to enhance your career prospects * Enjoy a supportive and inclusive work environment that fosters growth and success **Work Environment and Company Culture:** arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. Our team is dedicated to providing exceptional products and services to our customers, and we're looking for talented individuals like you to join our mission. As a Customer Service Representative, you will be part of a collaborative and supportive team that is passionate about delivering outstanding customer experiences. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply. Please visit our website at [insert link] to submit your application. We look forward to hearing from you! **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. Apply for this job