**Experienced Customer Service Representative – Work from Home Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with cutting-edge technologies? If so, we invite you to join blithequark as a Customer Service Representative, working from the comfort of your own home. **About blithequark** As a digital transformation company, blithequark redefines the way businesses interact with their customers in the digital age. With over 35 years of experience, we have helped numerous clients across various industries, including financial services and healthcare, achieve greater agility through transformed and automated customer experiences. Our team is dedicated to pushing the boundaries of innovation and excellence, and we're excited to welcome like-minded individuals to join our journey. **Job Summary** As a Customer Service Representative at blithequark, you will be the face of our company, delivering exceptional service and solutions to our customers through inbound calls. You will work with leading technologies and systems, supported by a dedicated team of leaders and peers who are passionate about customer satisfaction. If you're a problem-solver with excellent communication skills, a proven track record of hitting sales targets, and a knack for managing objections, we want to hear from you. **Key Responsibilities** * Handle customer inquiries of varying types, providing timely and effective solutions to resolve issues * Utilize active listening skills and probing questions to understand customer needs and preferences * Meet or exceed sales targets by promoting our services and products to customers * Manage and overcome objections for subscribers' cancellation and suspend requests to reduce churn * Maintain a positive and enthusiastic personality, even in high-pressure situations * Collaborate with colleagues to share best practices and improve customer service processes * Stay up-to-date with product knowledge and industry trends to provide accurate information to customers **What We Offer** * Competitive pay rate: $15.00 - $20.00/hr * Flexible scheduling: 8-hour per day shift, 5 days per week (anywhere from 6am-12am PST) * All technical equipment needed to work remotely, including a dedicated computer and headset * Comprehensive benefits package, including medical, dental, and vision coverage * Paid training and PTO to ensure your success and well-being * Advancement opportunities: 80% of our frontline leaders have been promoted from within * Additional pay incentives and monthly rewards & recognition programs to recognize your hard work and dedication * Employee discounts on blithequark products and services * EAP & Health and Wellness programs, including a personal trainer dedicated to your fitness goals **Requirements** * Excellent verbal and written communication skills, with strong multitasking abilities * Driven by solving problems and meeting goals, with a proven track record of success * Familiarity with Microsoft Office tools, including Word, Excel, and PowerPoint * Experience in customer service and sales, with a strong understanding of customer needs and preferences * High school diploma or equivalent required; degree in a related field preferred **Work from Home Requirements** * A quiet and distraction-free, secure place to work, free from interruptions and noise * Excellent Internet connectivity, with: + Internet access speeds of 2 Mbps upload and 10 Mbps download (the faster the better!) + In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates + Wireless and/or satellite Internet Service Providers are not compatible with our systems * A Smartphone (iOS or Android), 4 years old or newer, to download our app for company communications **Why Join blithequark?** At blithequark, we're passionate about creating a work environment that's inclusive, supportive, and empowering. We believe in recognizing and rewarding our employees' hard work and dedication, and we're committed to providing opportunities for growth and development. If you're looking for a challenging and rewarding career, with a company that values its employees and customers, we invite you to join our team. **How to Apply** If you're ready to take your customer service career to the next level, apply now to join blithequark as a Customer Service Representative. Please visit our website to submit your application, and we'll be in touch soon to discuss your qualifications and next steps. Apply Now! Apply for this job