**Experienced Customer Service Representative - Work from Home Opportunity at blithequark**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark's Caremark Member Operations division as a Customer Service Representative. In this role, you will be at the forefront of delivering heart-driven service to millions of plan members, making a meaningful impact on their healthcare experience. **About blithequark** At blithequark, we are committed to transforming the healthcare landscape by delivering innovative, personalized solutions that make healthcare more convenient, affordable, and accessible. Our purpose is to bring our heart to every moment of our customers' health, and we believe that our employees are the driving force behind this mission. We are a Fortune 4 company, recognized for our commitment to excellence, diversity, and inclusion. **Our Heart At Work Behaviors** Our Heart At Work Behaviors are the foundation of our company culture, guiding our actions and decisions every day. We strive to create a work environment that is inclusive, supportive, and empowering, where every employee feels valued and motivated to contribute their best. Our behaviors are designed to foster a culture of innovation, collaboration, and continuous learning, where we can accelerate our ability to deliver solutions that make a meaningful difference in people's lives. **Job Summary** As a Customer Service Representative at blithequark, you will be responsible for providing exceptional service to our plan members, answering their questions, and resolving their concerns in a timely and professional manner. You will work from home, enjoying the flexibility and autonomy that comes with remote work, while being part of a dynamic team that is passionate about delivering outstanding service. **Key Responsibilities** * Answer inbound calls and respond to customer inquiries regarding prescription insurance, medication coverage, and mail order prescriptions * Provide solutions to customers, ensuring that they have a clear understanding of their coverage and options * Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients * Receive training to upskill and assist with client and member inquiries as business needs arise * Offer patient, helpful, and empathetic service to customers, demonstrating a genuine concern for improving their quality of life * Exhibit patience, empathy, and confidence in all interactions with customers * Collaborate with colleagues to resolve complex customer issues and provide exceptional service **Essential Qualifications** * 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience * Computer proficiency in Windows-based applications * High School Diploma or equivalent experience **Preferred Qualifications** * Associates degree or equivalent experience * Ability to problem solve in a positive, productive manner * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills * At least 6 months of healthcare experience **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and critical thinking skills * Ability to work independently and as part of a team * Proficiency in Windows-based applications * Strong customer service skills, including courteous telephone etiquette and professionalism **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. We offer a comprehensive training program, designed to equip you with the skills and knowledge you need to succeed in your role. Our training program includes virtual training, self-paced modules, and leadership engagement, ensuring that you have the support and resources you need to excel. We also offer opportunities for advancement, with clear paths to progression through our Career Mapping guide. Our employees have the opportunity to grow in and outside of our business unit, with opportunities to take on new challenges and responsibilities. **Work Environment and Company Culture** We are proud of our company culture, which is built on the principles of inclusivity, diversity, and respect. We strive to create a work environment that is supportive, empowering, and inclusive, where every employee feels valued and motivated to contribute their best. Our work environment is designed to promote collaboration, innovation, and continuous learning, with state-of-the-art technology and facilities that support our employees' success. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a wide range of supplemental benefits and discount programs. **Compensation, Perks, and Benefits** We offer a competitive compensation package, with pay rates starting at $17.50 per hour. Our benefits package includes medical, dental, and vision insurance, as well as a wide range of supplemental benefits and discount programs. We also offer a comprehensive time off package, including company-paid holidays, PTO, and Floating Holidays. Our employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. **How to Apply** If you are a customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Our application process is simple and straightforward, with two easy steps: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position Don't miss this opportunity to join a dynamic team that is passionate about delivering outstanding service. Apply today and take the first step towards a rewarding career at blithequark! Apply for this job