**Experienced Customer Service Representative – Work from Home Opportunity in arenaflex**

At arenaflex, we're not just a company – we're a community of passionate individuals who share a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important... as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable. **Job Summary** We're seeking an Experienced Customer Service Representative to join our Caremark Member Operations division of arenaflex's Pharmacy Benefit Manager business. As a Customer Service Representative, you will be the face of arenaflex, assisting members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You will have the opportunity to service a variety of clients and call types, while receiving the necessary training to upskill you to assist with client and member inquiries as business needs arise. **Key Responsibilities** - Assist members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions - Take inbound calls and provide solutions to help simplify the health care experience for our members - Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients - Receive training to upskill you to assist with client and member inquiries as business needs arise - Offer solutions to help members better understand their coverage and options - Learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within arenaflex **Work from Home Opportunity** We offer Work from Home flexibility if you meet the criteria. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program. Adherence to HIPAA and governmental compliance are required in this role. We have a comprehensive training program to ensure your success on the team, including virtual training of a minimum of 6 weeks. **Training and Development** Our comprehensive training program is designed to allow you to experience hands-on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1! Training location can vary by individual experience with onsite and WFH positions. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. **Schedule Options** We are currently offering full-time schedules ranging from 30-40 hours per week. Days off and hours may vary based on business needs. As we staff our business in a strategic and dynamic way, it will require us to adjust scheduled working hours to meet the variability of call volume. There may be periods of peak volume where we increase your standard hours worked. Equally, there are times where call volumes fall, and we may reduce scheduled hours. Any increase or decrease to hours will be communicated with advance notice to a colleague and without impact to benefit eligibility. **Benefits and Perks** We offer a comprehensive benefits package, including medical, dental, vision insurance, as well as a wide range of supplemental benefits and discount programs. We also offer a complete time off package for full-time colleagues, including company-paid holidays, PTO, and Floating Holidays. Benefit and PTO eligibility begins the month following your start day to ensure colleagues are receiving benefits sooner than ever! **Career Growth Opportunities** Our Care colleagues have opportunities to grow in and outside of our business unit with opportunities for advancement from a REP I to a REP II and III. There are paths to progression through our Career Mapping guide. We want to see you excel! **Pay and Compensation** Pay rates start at $17.50, with a typical pay range of $17.00 - $25.65. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. **Required Qualifications** - 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, and/or military experience) - Computer proficiency in Windows-based applications - Must reside in Tennessee and be within 150 miles of Nashville **Preferred Qualifications** - Associates degree or equivalent experience - Ability to problem solve in a positive, productive manner - Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life - Reliability and compliance with scheduling standards - Ability to exhibit patience and empathy and express assurance and confidence - Strong customer service skills, including courteous telephone etiquette and professionalism - Strong oral, interpersonal, and communication skills - At least 6 months of health care experience **Education** - High School Diploma or equivalent experience preferred **How to Apply** Our application process is 2 simple steps: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position. **Join arenaflex Today!** If you're passionate about delivering exceptional customer service and making a difference in the lives of our members, we want to hear from you! Apply now to become an Experienced Customer Service Representative at arenaflex and start your journey with us today! Apply Job! Apply for this job