**Experienced Customer Service Representative – Work From Home Opportunity with arenaflex**

**Join the arenaflex Team and Take Your Career to New Heights** Are you ready to embark on a journey of growth, learning, and self-discovery? Do you want to be part of a dynamic team that values diversity, inclusion, and innovation? Look no further than arenaflex, where we're passionate about delivering exceptional customer experiences and pushing the boundaries of what's possible. As an arenaflex Customer Service Representative, you'll be at the forefront of our customer-facing operations, working from the comfort of your own home to provide top-notch support to our valued customers. With a strong focus on empathy, problem-solving, and communication, you'll be the face of arenaflex, ensuring that every interaction is a positive and memorable one. **Why You'll Love This Role** * Collaborate with customers in a polite, professional, and friendly manner, providing solutions to their queries and concerns. * Work in a fast-paced, dynamic environment that's always challenging and rewarding. * Develop your skills and expertise in customer service, with opportunities for growth and advancement. * Enjoy a competitive hourly rate of $35, plus a range of benefits and perks that will make you feel valued and appreciated. * Work from the comfort of your own home, with flexible scheduling to suit your needs. **Key Responsibilities** * Issue, reissue, and refund traveler tickets, as well as book, ticket, and confirm flight reservations. * Rebook travelers on oversold flights and during irregular operations. * Perform traveler registration and front seat tasks, correct oversold seat tasks, and issue updates. * Issue vouchers or coordinate with vendors for traveler hotel facilities, meals, and transportation. * Coordinate refuel and revitalize. * Perform traveler loading, including ticket lift or ticket lift/confirmation. * Work door reader/scanner and related tasks, including pre-boarding, observing/checking carry-on items and departure line models. * Work jetways/spans for the purpose of boarding and deplaning travelers. * Make boarding and flight door declarations. * Convey domestic/global flight records. * Perform traveler service flight close-out systems. * Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters. * Maintain a schedule of flight loading process. * Perform customer service hands-on training. * Process and complete visa document exchanges at stands in the ticket counter area and activation stations. * Help travelers with self-service kiosk registration and booth items handling at ticket counters. * Line up at ticket counter stands and ticket counters. * Clear/confirm international reports at booth in the ticket counter area and activation stations. * Accept and initiate travelers' self-labeled bags at activation stations. * Help clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors. * Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements. * Have regular and predictable attendance on site, including fulfilling any compulsory overtime requirements. * Answer and assist during security and emergency situations. * Furnish connecting travelers with gate information. * Provide quality customer service in a professional manner and according to arenaflex's standards. * Adhere to company policies, procedures, and performance standards. * Complete task applicable stages of training. * Comply with applicable laws (e.g. DOT, FAA, TSA). * Utilize various internal resources/frameworks, including during customer interactions. * Wear attire as required by company policy. * Reasonable accommodations may be made for qualified individuals with disabilities. **What You'll Need for Success** * Bachelor's degree or equivalent experience. * Bilingual language skills required in certain areas. * Relevant valid driver's license as required by local authorities. * Must satisfy FAA criminal history verifications to qualify for unescorted access badges to airport security identification display area (SIDA), if applicable. * Must be able to obtain proper airport power or US Customs security identification, if relevant. * Completion of a pre-employment drug screen, comprehensive background investigation, or fingerprinting to meet company and security requirements. * Must be eligible to work in the U.S. * Preferred qualifications include: + Instruction and earlier professional training. + Working knowledge of Sabre or other Traveler Service Framework. + Past face-to-face customer service experience. + Working in a high-speed environment. **What You'll Get** * Enjoy comprehensive medical, dental, prescription, and vision benefits from day one, plus virtual doctor visits, flexible spending accounts, and more. * Participate in arenaflex's health programs, designed to help you be your best self. * Access to a 401(k) program, with employer contributions available after one year. * Take advantage of other great benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join the arenaflex Team** At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and empowering. Our 20+ Employee Business Resource Groups are dedicated to connecting our colleagues to our customers, partners, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest airline moving smoothly, as we care for people on life's journey? Join the arenaflex team today and take your career to new heights! Apply Now! Apply for this job