Experienced Customer Service Representative – Work from Home Opportunity with Flexible Scheduling and Comprehensive Benefits

Introduction to arenaflex At arenaflex, we are driven by a single, clear purpose: to bring our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. As a leader in the health care industry, we are dedicated to making a positive impact on the lives of our members and the communities we serve. Our Heart At Work Behaviors support this purpose, empowering every colleague to play a vital role in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable. Job Overview We are seeking highly motivated and compassionate Customer Service Representatives to join our Caremark Member Operations division. As a Customer Care Representative, you will have the opportunity to work from home and balance your priorities in and outside of work while delivering heart-driven service to our millions of plan members. You will be assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. This role offers a flexible work schedule, with full-time schedules ranging from 30-40 hours per week, and the opportunity to learn more about health care while expanding your own experiences and opening doors to additional opportunities within arenaflex. Key Responsibilities Assist members with their pharmacy benefit plans, including answering questions and resolving issues related to prescription insurance, medication coverage, and mail order prescriptions Take inbound calls and provide exceptional customer service, ensuring that members have a positive experience and are empowered to make informed decisions about their health care Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific client groups Receive comprehensive training to upskill and assist with client and member inquiries as business needs arise Offer solutions to help simplify members' health care experiences, demonstrating a genuine concern for improving their quality of life Adhere to HIPAA and governmental compliance requirements, maintaining the highest level of confidentiality and integrity in all interactions Essential Qualifications 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience Computer proficiency in Windows-based applications High School Diploma or equivalent experience Preferred Qualifications Associate's degree or equivalent experience Ability to problem-solve in a positive, productive manner Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving their quality of life Reliability and compliance with scheduling standards Ability to exhibit patience and empathy and express assurance and confidence Strong customer service skills, including courteous telephone etiquette and professionalism Strong oral, interpersonal, and communication skills At least 6 months of health care experience Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our colleagues. As a Customer Service Representative, you will have access to comprehensive training programs, including virtual training, self-paced modules, and leadership engagement. You will also have opportunities to advance your career, with paths to progression through our Career Mapping guide. We offer a range of benefits, including tuition reimbursement, education assistance, and free development courses, to support your ongoing learning and professional development. Work Environment and Company Culture At arenaflex, we prioritize the well-being and satisfaction of our colleagues. We offer a flexible work environment, with the opportunity to work from home and balance your priorities in and outside of work. Our company culture is built on the principles of heart, empathy, and compassion, and we strive to create a positive and inclusive work environment that supports the diverse needs of our colleagues. We are committed to making a positive impact on the lives of our members and the communities we serve, and we empower our colleagues to play a vital role in achieving this mission. Compensation, Perks, and Benefits We offer a competitive compensation package, with pay rates starting at $17.50 per hour. Our comprehensive benefits package includes medical, dental, and vision insurance, as well as a wide range of supplemental benefits and discount programs. We also offer a complete time-off package, including company-paid holidays, PTO, and floating holidays. Benefit and PTO eligibility begins the month following your start date, ensuring that you receive benefits sooner than ever. Additionally, we offer a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and numerous well-being programs to support your overall health and well-being. Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a positive impact on the lives of others, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will have the opportunity to work from home, balance your priorities, and advance your career in a dynamic and supportive environment. Don't miss out on this chance to join a team that is dedicated to making a difference in the lives of our members and the communities we serve. Apply today and take the first step towards a rewarding and fulfilling career with arenaflex! Apply for this job