**Experienced Customer Service Representative – Work from Home Orlando**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex's Caremark Member Operations division as a Customer Service Representative. As a key member of our team, you will play a vital role in providing heart-driven service to our millions of plan members, helping them navigate their pharmacy benefit plans and making a meaningful impact on their healthcare experience. **About arenaflex** arenaflex is a Fortune 4 company that is revolutionizing the healthcare industry with its innovative approach to delivering personalized, convenient, and affordable healthcare solutions. Our purpose is to bring our heart to every moment of our customers' health, and we strive to create a culture that is guided by our Heart At Work Behaviors. We believe that every colleague has the power to transform our culture and accelerate our ability to innovate and deliver solutions that make a real difference in people's lives. **Job Summary** As a Customer Service Representative, you will be responsible for assisting members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You will work in a fast-paced, dynamic environment where no two calls are the same, and you will have the opportunity to service a variety of clients and call types. You will receive comprehensive training to upskill you to assist with client and member inquiries as business needs arise. Through your skills and knowledge, you will offer solutions to help simplify our members' healthcare experience and make a meaningful impact on their lives. **Key Responsibilities** * Assist members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions * Provide heart-driven service to our members, helping them navigate their healthcare options and making a meaningful impact on their lives * Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients * Receive comprehensive training to upskill you to assist with client and member inquiries as business needs arise * Work in a fast-paced, dynamic environment where no two calls are the same * Collaborate with colleagues to achieve business objectives and provide exceptional service to our members **Essential Qualifications** * 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience * Computer proficiency in Windows-based applications * High School Diploma or equivalent experience * Ability to work in a fast-paced, dynamic environment * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills **Preferred Qualifications** * Associates degree or equivalent experience * Ability to problem solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * At least 6 months of healthcare experience **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong customer service skills, including courteous telephone etiquette and professionalism * Ability to adapt to changing business needs and priorities **Career Growth Opportunities and Learning Benefits** * Comprehensive training program to upskill you to assist with client and member inquiries as business needs arise * Opportunities for advancement from a REP I to a REP II and III * Career Mapping guide to help you navigate your career path and achieve your goals * Opportunities for professional development and growth within arenaflex **Work Environment and Company Culture** * Work from Home flexibility, with the ability to work from the comfort of your own home * Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year * Company-paid holidays, PTO, and Floating Holidays * Opportunities to participate in well-being programs, education assistance, free development courses, and a CVS store discount **Compensation and Perks** * Pay rates start at $17.50 * Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year * Company-paid holidays, PTO, and Floating Holidays * Opportunities to participate in well-being programs, education assistance, free development courses, and a CVS store discount **How to Apply** If you are a customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. To apply, please visit our website and submit your application online. You will also be required to take our Online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and qualifications. **Required Qualifications** * 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience * Computer proficiency in Windows-based applications * High School Diploma or equivalent experience * Ability to work in a fast-paced, dynamic environment * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills **Preferred Qualifications** * Associates degree or equivalent experience * Ability to problem solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * At least 6 months of healthcare experience **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement to all qualified candidates. **Contact Us** If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can contribute to our team. Apply Job! Apply for this job