**Experienced Customer Service Specialist - Remote/Hybrid in Denver, IA**

Are you a customer service enthusiast looking for a challenging and rewarding role that offers flexibility and growth opportunities? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Service Specialist to join our team in Denver, IA. As a key member of our customer experience team, you will be responsible for providing exceptional service to our customers, resolving their challenges, and building long-lasting relationships. **About blithequark** blithequark is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We achieve our purpose, "We Keep the World Working," by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. blithequark also delivers services and solutions, such as technical support and inventory management, to save customers time and money. **Our Culture** We're a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Our culture is built on the principles of equality, diversity, and inclusion, and we're committed to creating a workplace where everyone feels valued and respected. **Job Summary** As a Customer Service Specialist, you will be responsible for providing exceptional service to our customers, resolving their challenges, and building long-lasting relationships. You will work in a team-based environment, collaborating with sales team members and other customer service representatives to ensure that our customers receive the best possible service. **Key Responsibilities** * Build customer relationships by responding to a high volume of inbound phone calls * Work with customers and sales team members daily in a team-based environment * Use a computer and multiple computer programs with periods of sitting up to 8 hours per day * Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management * Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures * Collaborate with other customer service representatives and sales team members to ensure that our customers receive the best possible service **Essential Qualifications** * High school diploma or equivalent * At least 1 year of customer service experience * Ability to commute to our facility from your home * A secure workspace at home dedicated to job activity * Proficiency in operating and navigating multiple PC-based programs at once * Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds **Preferred Qualifications** * Experience working in a call center environment * Knowledge of customer service software and systems * Ability to work in a fast-paced environment with multiple priorities * Strong communication and problem-solving skills * Ability to work independently and as part of a team **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a team-based environment * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * Strong customer service skills, with a focus on building long-lasting relationships * Ability to work in a fast-paced environment with multiple priorities **Career Growth Opportunities and Learning Benefits** * Opportunities for career advancement and professional growth * Access to training and development programs to help you build new skills and knowledge * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Opportunities to work on high-profile projects and initiatives **Work Environment and Company Culture** * Our 8-week onsite training academy will provide you with the knowledge and tools you need to best serve our customers * You will be provided with equipment, including a laptop, dual monitors, keyboard, and accessories, on your first day * After graduation, team members meeting work-from-home requirements will enjoy a hybrid work environment of three days onsite and two days at home (two days working at the office and at home are your choice and can change each week based on your preference) * You can earn additional flexibility to work from home up to 5 days a week, and you will be eligible to participate in a bidding process for alternate work shifts * Our benefits package includes medical, dental, vision, and life insurance coverage, as well as paid time off, 6 company holidays per year, and access to up to 30% of your paycheck before payday to help with financial emergencies **Compensation, Perks, and Benefits** * Start at $15.80/hour with three automatic raises in 12 months bringing your pay to $17.00/hour * Benefits starting day one, including medical, dental, vision, and life insurance coverage, as well as paid time off, 6 company holidays per year, and access to up to 30% of your paycheck before payday to help with financial emergencies * Opportunities for career advancement and professional growth * Access to training and development programs to help you build new skills and knowledge * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Opportunities to work on high-profile projects and initiatives **How to Apply** If you're a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace where everyone feels valued and respected. Apply for this job