**Experienced Customer Service Support Representative – Healthcare Industry Expertise**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a leading innovator in the healthcare industry, we're seeking a highly motivated and customer-centric individual to join our team as a Customer Service Support Representative. This role offers a unique opportunity to grow your career, develop your skills, and make a real difference in the lives of our clients and patients. **About arenaflex** arenaflex is a forward-thinking organization that's dedicated to revolutionizing the healthcare industry through innovative solutions and exceptional customer service. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace culture that's inclusive, supportive, and empowering. Our team is passionate about delivering world-class customer experiences that exceed our clients' expectations, and we're looking for like-minded individuals to join our journey. **Job Summary** As a Customer Service Support Representative at arenaflex, you'll play a critical role in ensuring that our clients receive exceptional service and support. You'll work closely with physician offices, hospital laboratories, patients, and internal customers to resolve routine customer requests, provide product education, and ensure a world-class customer experience. If you're passionate about customer service, motivated to work with a customer-centric team, and eager to grow your career, we encourage you to apply. **Key Responsibilities** * Act as a liaison between arenaflex, the customer base, and patients to ensure seamless communication and resolution of customer requests * Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet * Speak with customers in a courteous, friendly, and professional manner using protocol procedures * Inquire, clarify, and confirm customer requirements and understanding of the solution * Provide additional customer education and information as needed * Qualify and establish inbound new customers requesting arenaflex's products and services * Work in multiple databases to research complex issues and questions * Notify clients of test results in a timely and accurate manner * Review test forms for accuracy and report any discrepancies * Participate in activities designed to improve customer satisfaction and business performance * Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance **Essential Qualifications** * High School Diploma or GED equivalent required * Previous experience in a customer service role * Experience working in a contact center/call center environment preferred * Current or previous arenaflex experience * Prior healthcare industry experience, such as a physician's office or a hospital, highly preferred * Knowledge of Microsoft Office suite required * Experience with Salesforce.com and/or Laboratory Information Systems preferred * Strong verbal and written communication skills and excellent ability to listen and respond * Must be courteous with strong customer service orientation * Excellent multitasking abilities required * Strong flexibility and the ability to manage and adapt to changing priorities quickly **Preferred Qualifications** * Bachelor's degree in a related field (e.g., business, communications, healthcare) * Experience working with electronic medical records (EMRs) or laboratory information systems (LIS) * Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR)) * Experience working in a fast-paced, dynamic environment **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a team environment and provide support to colleagues as needed * Strong attention to detail and ability to maintain accuracy and confidentiality * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities quickly * Strong technical skills, including proficiency in Microsoft Office suite and experience with Salesforce.com and/or Laboratory Information Systems **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Support Representative, you'll have access to a range of training and development opportunities, including: * Ongoing training and coaching to enhance your customer service skills and knowledge * Opportunities for career advancement and professional growth * Access to arenaflex's comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(K), ESPP, paid time off (PTO) or flexible time off (FTO), commissions, and company bonus * A dynamic and supportive work environment that encourages collaboration, innovation, and creativity **Work Environment and Company Culture** arenaflex is proud to offer a dynamic and supportive work environment that's inclusive, empowering, and fun. As a Customer Service Support Representative, you'll work in a fast-paced, customer-centric environment that's dedicated to delivering exceptional customer experiences. Our team is passionate about making a real difference in the lives of our clients and patients, and we're looking for like-minded individuals to join our journey. **Compensation, Perks, and Benefits** arenaflex offers a comprehensive benefits package that includes: * Competitive salary range ($16 - $25 per hour) * Ongoing training and coaching to enhance your customer service skills and knowledge * Opportunities for career advancement and professional growth * Access to arenaflex's comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(K), ESPP, paid time off (PTO) or flexible time off (FTO), commissions, and company bonus * A dynamic and supportive work environment that encourages collaboration, innovation, and creativity **How to Apply** If you're passionate about customer service, motivated to work with a customer-centric team, and eager to grow your career, we encourage you to apply. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating a workplace culture that's inclusive, supportive, and empowering, and we're looking for like-minded individuals to join our team. **Accessibility** arenaflex is committed to providing equal access to employment opportunities for individuals with disabilities. If you require accommodation during the application process or need assistance using our online tools, please contact us at arenaflex Accessibility. **Privacy Statement** arenaflex is committed to protecting the privacy of our employees and applicants. For more information about how we collect and store your personal data, please see our Privacy Statement. Apply Job! Apply for this job