**Experienced Customer Service / Technical Support Representative – Remote Work Opportunity with arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? Look no further! arenaflex is seeking an experienced Customer Service / Technical Support Representative to join our remote team, where you'll have the opportunity to reimagine your career and make a lasting impact on our customers. **About arenaflex** arenaflex is a forward-thinking global organization that values people-first culture and genuine inclusivity. We're proud to be recognized as one of the World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth. Our diverse team of game-changers from 70 countries is united in our mission to help the world's best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. **Career Growth and Personal Development** This is a fantastic work-from-home opportunity that will allow you to develop new skills, build meaningful relationships, and grow your career in a supportive and inclusive environment. We'll provide you with all the training, technologies, and continuing support you need to succeed. Plus, with a strong focus on promoting from within, about 80% of our managers and leaders have been promoted from within our organization! **What You'll Do in This Role** As a Customer Service / Technical Support Representative working from home, you'll: * Provide inbound customer support using a call flow guide * Resolve technical issues related to hardware, software, and client products * Track, document, and retrieve information in databases * Be an amazing problem-solver * Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables * Familiarity with iOS and/or MacOS, or comparable technology is preferred * Offer additional products and/or services * Deliver expert customer experiences with a smile **Your Qualifications** To succeed in this role, you'll need: * 1 year of customer service and/or technical support experience * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Strong computer navigation skills and PC knowledge * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * A desktop or laptop to complete PC and internet testing * A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S. address for residence **What's in It for You** At arenaflex, we champion our people and invest in their growth and well-being. As a Customer Service / Technical Support Representative, you'll enjoy: * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Join Our Team Today!** If you're passionate about delivering exceptional customer experiences and growing your career in a supportive and inclusive environment, we want to hear from you! Apply today and discover why over 400,000 game-changers around the globe call arenaflex their employer of choice. **Location:** USA, OH, Work-at-Home **Language Requirements:** English **Time Type:** Full time **Full time:** Yes **Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. Apply Job! **HTML Job Description:** Experienced Customer Service / Technical Support Representative – Remote Work Opportunity with arenaflex Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? Look no further! arenaflex is seeking an experienced Customer Service / Technical Support Representative to join our remote team, where you'll have the opportunity to reimagine your career and make a lasting impact on our customers. About arenaflex arenaflex is a forward-thinking global organization that values people-first culture and genuine inclusivity. We're proud to be recognized as one of the World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth. Our diverse team of game-changers from 70 countries is united in our mission to help the world's best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. Career Growth and Personal Development This is a fantastic work-from-home opportunity that will allow you to develop new skills, build meaningful relationships, and grow your career in a supportive and inclusive environment. We'll provide you with all the training, technologies, and continuing support you need to succeed. Plus, with a strong focus on promoting from within, about 80% of our managers and leaders have been promoted from within our organization! What You'll Do in This Role Provide inbound customer support using a call flow guide Resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases Be an amazing problem-solver Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables Familiarity with iOS and/or MacOS, or comparable technology is preferred Offer additional products and/or services Deliver expert customer experiences with a smile Your Qualifications 1 year of customer service and/or technical support experience A high school diploma or GED A quiet, distraction-free environment to work from in your home Strong computer navigation skills and PC knowledge Proficiency in fast-paced multi-tasking Eagerness to learn new technologies A desktop or laptop to complete PC and internet testing A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States or have a valid U.S. address for residence What's in It for You Paid training and performance-based incentives Lucrative employee referral bonus opportunities 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Join Our Team Today! If you're passionate about delivering exceptional customer experiences and growing your career in a supportive and inclusive environment, we want to hear from you! Apply today and discover why over 400,000 game-changers around the globe call arenaflex their employer of choice. Location: USA, OH, Work-at-Home Language Requirements: English Time Type: Full time Full time: Yes Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. Apply Job! Apply for this job