Experienced Customer Solutions Advisor – Transforming Delivery Experience with Unprecedented Quality, Efficiency, and Scale at arenaflex

Introduction to arenaflex Imagine being part of a revolutionary team that is transforming the delivery experience for customers with unprecedented quality, efficiency, and scale. At arenaflex, we are committed to innovating and improving the logistics and package delivery operations. With cutting-edge technologies in IoT (Internet-of-Things), we develop technology-based solutions that match customer needs and delivery capacity with precision and efficiency. Our mission is to expand and transform the delivery experience, and we are seeking talented individuals to join our team. Job Overview We are looking for a savvy, team-oriented individual who is highly driven and wants to ensure customer satisfaction for our customers. As a Customer Solutions Advisor (CSA) at arenaflex, you will be part of a dynamic team that coordinates with different support channels to provide a superior experience to both internal and external customers. You will be a brand ambassador, conducting impartial assessments to verify information provided through customer calls and emails. Your role will be critical in ensuring efficient and timely operations, and you must be highly organized, with a strong attention to detail and the ability to work cross-functionally. Key Responsibilities Conduct Third Party verification via incoming calls and email communication Understand and implement new information and procedures efficiently and professionally Deliver a consistent level of quality on all calls, encompassing the “white glove experience” Develop a basic understanding of all relevant products and services Utilize multiple systems to access customer information, research issues, and educate customers Collaborate with the trending teams to drive continuous process improvement Utilize all available resources to solve internal challenges while ensuring first call resolution Develop and implement scalable solutions to support arenaflex’s mission Assist with other teams when needed Other duties and responsibilities as assigned About Our Team Our team at arenaflex is actively seeking motivated and multi-talented individuals who are passionate about transforming the logistics and package delivery operations. We are inventing the next-generation smart delivery operation with cutting-edge technologies. We develop technology-based solutions that match customer needs and delivery capacity with precision and efficiency, and we are expanding and transforming the delivery experience with unprecedented quality, productivity, and scale. Essential Qualifications 1+ years prior Customer Service Experience Prior exposure and confidence in working with upper-level management on a regular basis Must demonstrate excellent voice quality and inflection as well as present a professional, courteous, and patient demeanor Ability to foster positive relationships with team members, managers, and internal departments Unconventional problem-solving skills, “thinking outside of the box” Proficiency with learning new technology and system applications Able to have open availability to work any day or time Must be organized, a self-starter, and able to begin and follow through with tasks with minimal supervision Preferred Qualifications Bachelor’s degree or equivalent professional experience 1-2 years of customer support, data analytics, or similar experience Basic knowledge of Microsoft Excel, Sales Force, and Smart Sheets Able to identify scope and priority of issues and tasks Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Solutions Advisor, you will have the opportunity to develop your skills and knowledge in a dynamic and innovative environment. You will be part of a team that is passionate about transforming the logistics and package delivery operations, and you will have the opportunity to contribute to the development of cutting-edge technologies. With our comprehensive training programs and mentorship opportunities, you will be able to advance your career and achieve your professional goals. Work Environment and Company Culture At arenaflex, we are proud of our diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our company culture is built on the principles of innovation, customer obsession, and ownership. We are a team that is passionate about delivering exceptional customer experiences, and we are committed to making a positive impact on our communities. Compensation, Perks, and Benefits Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. arenaflex is a total compensation company, and we offer a comprehensive benefits package that includes medical, financial, and other benefits. For more information, please visit our website. Conclusion If you are a motivated and talented individual who is passionate about transforming the logistics and package delivery operations, we encourage you to apply for this exciting opportunity. As a Customer Solutions Advisor at arenaflex, you will be part of a dynamic team that is committed to delivering exceptional customer experiences. With our comprehensive training programs, mentorship opportunities, and competitive compensation package, you will have the opportunity to advance your career and achieve your professional goals. Apply now and join our team of innovators and customer obsessives who are changing the face of logistics and package delivery. Apply for this job