**Experienced Customer Success Associate – Evening Shift – Remote Opportunity at arenaflex**

At arenaflex, we're a dynamic and innovative company that's revolutionizing the way people shop and interact with our brands. As a Customer Success Associate on our evening shift, you'll play a vital role in delivering exceptional service and creating a seamless experience for our customers via telephone, email, and chat. If you're passionate about solving problems, making people happy, and putting together outfits that make a statement, we want to hear from you! **About arenaflex** arenaflex is a leading company in the retail industry, with a portfolio of iconic brands that are synonymous with style, quality, and innovation. Our mission is to provide our customers with an unparalleled shopping experience, and we're committed to building a team of talented and dedicated professionals who share our passion for delivering exceptional service. **Role Summary** As a Customer Success Associate on our evening shift, you'll be responsible for communicating with new and potential customers, guiding them through the shopping experience, answering order questions, and supporting the team to build a successful brand. You'll be an independent worker who is comfortable working in a fast-paced environment, solving problems on the fly, and making decisions that enhance each customer's relationship with our brand. **Key Responsibilities** * Answer any and all interactions during your scheduled shift in a friendly and relatable manner * Act as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand * Be empathetic to customers' needs while understanding the business's bottom line * Collect and share feedback to external teams to ensure the needs of the customers are being met * Perform a minimum of 70 interactions per shift **Expected Hours and Work Environment** * Expected hours for the role are Monday through Friday, 2pm-10pm EST, plus the occasional weekend shift * Hours are subject to change depending on the needs of the business * As a remote employee, you'll have the flexibility to work from home and manage your time effectively **Qualifications and Requirements** * Minimum 2 years of experience in customer service or a related role * Must have access to consistently stable internet connection * Exceptional written and verbal communication skills * Willing to take on additional projects and support external team members to support business and customer needs * On-the-spot, creative problem-solving skills that meet the needs of the customer and the business * Demonstrate a passion for and understanding of the arenaflex brands, customers, and product. Have a finger on the pulse of relevant media and lifestyle trends, fashion, and culture. **Perks and Benefits** * arenaflex offers comprehensive perks and benefits to employees, including medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more! * For additional information, visit [www.arenaflex.com/work-with-us/benefits]( **Pay Range** * USD $15.00 - USD $15.00 /Hr. **EEO Statement** * arenaflex celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. **How to Apply** If you're passionate about delivering exceptional service and creating a seamless experience for our customers, we want to hear from you! Apply now by visiting [ **Join the arenaflex Team** At arenaflex, we're committed to building a team of talented and dedicated professionals who share our passion for delivering exceptional service. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply today! Apply for this job