**Experienced Customer Success Associate – Evening Shift – Remote Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we invite you to join blithequark as a Customer Success Associate on our evening shift, working remotely to make a lasting impact on our customers' lives. **About blithequark** blithequark is a dynamic and innovative company that's revolutionizing the way people shop and interact with our brands. As a leader in the industry, we're committed to creating a seamless experience for our customers, and we're looking for talented individuals like you to join our team. With a focus on customer satisfaction, employee growth, and community involvement, blithequark is the perfect place to launch or advance your career. **Role Summary** As a Customer Success Associate, you'll be the face of blithequark, responsible for delivering exceptional service and creating a memorable experience for our customers via telephone, email, and chat. You'll work closely with our Customer Success Supervisor to ensure that every interaction meets or exceeds our high standards. Your passion for problem-solving, creativity, and customer satisfaction will shine through in every conversation, making you an invaluable asset to our team. **Key Responsibilities** * Answer all interactions during your scheduled shift in a friendly and relatable manner, using your exceptional communication skills to build trust and rapport with customers * Exercise decision-making skills to enhance each customer's relationship with the brand, demonstrating a deep understanding of our products and services * Empathize with customers' needs while maintaining a clear understanding of the business's bottom line, ensuring that every interaction is a win-win for both parties * Collect and share feedback with external teams to ensure that customer needs are being met, driving continuous improvement and growth * Meet or exceed established daily interaction numbers every day, demonstrating your ability to work independently and manage your time effectively **Essential Qualifications** * Minimum 2 years of experience in customer service or a related role, with a proven track record of delivering exceptional service and meeting or exceeding customer satisfaction targets * Access to a consistently stable internet connection, ensuring that you can work remotely without interruption * Exceptional written and verbal communication skills, with the ability to adapt your tone and language to suit different customer needs and preferences * Willingness to take on additional projects and support external team members to support business and customer needs, demonstrating your flexibility and teamwork skills * On-the-spot, creative problem-solving skills that meet the needs of the customer and the business, with a passion for finding innovative solutions to complex challenges **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines * Familiarity with our URBN brands, customers, and products, with a deep understanding of relevant media and lifestyle trends, fashion, and culture * Certification in customer service or a related field, demonstrating your commitment to ongoing learning and professional development **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike * Strong problem-solving and critical thinking skills, with the ability to analyze complex situations and find creative solutions * Ability to work independently and manage your time effectively, with a focus on meeting or exceeding customer satisfaction targets * Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously * Passion for delivering exceptional customer experiences, with a focus on building long-term relationships and driving customer loyalty **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping you grow and develop your skills and career. As a Customer Success Associate, you'll have access to: * Ongoing training and development programs, designed to help you build your skills and knowledge in customer service and related areas * Opportunities for career advancement, with a focus on promoting from within and recognizing employee achievements and contributions * A collaborative and supportive work environment, with a focus on teamwork, open communication, and mutual respect * A comprehensive benefits package, including medical, dental, vision, PTO, generous employee discounts, retirement savings, and more **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. Our company culture is built on a foundation of collaboration, innovation, and customer satisfaction, with a focus on: * Empowering employees to make decisions and take ownership of their work * Fostering a culture of continuous learning and professional development * Encouraging open communication and feedback, with a focus on building strong relationships and driving growth * Celebrating diversity and inclusion, with a commitment to creating a safe, fair, and respectful work environment **Compensation and Perks** As a Customer Success Associate at blithequark, you'll receive a competitive hourly rate of $15.00, with opportunities for advancement and career growth. You'll also have access to a comprehensive benefits package, including: * Medical, dental, and vision insurance * PTO and paid holidays * Generous employee discounts on blithequark products and services * Retirement savings plan * And more! **Conclusion** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join blithequark as a Customer Success Associate on our evening shift. With a focus on customer satisfaction, employee growth, and community involvement, we're the perfect place to launch or advance your career. Apply now and take the first step towards a rewarding and challenging role that will make a lasting impact on our customers' lives. Apply for this job