**Experienced Customer Success Associate - Remote**

Are you a charismatic and results-driven professional with a passion for building strong relationships and driving business growth through social media? Do you thrive in fast-paced environments and have a knack for staying ahead of the curve? If so, we want to hear from you! As a Customer Success Associate at blithequark, you will play a critical role in empowering the voice of professionals and industry leaders, helping them grow their personal brands and achieve their business objectives. **About blithequark** At blithequark, we empower the voice of professionals and industry leaders by providing them with the tools and expertise they need to succeed in the digital landscape. Our team is passionate about helping our clients grow their personal brands, expand their professional networks, and achieve their business goals. We are a dynamic and innovative company that values flexibility, human connection, and a "you-first" policy. Our team is global, and we work with clients across countries, fostering a culture of collaboration, learning, and growth. **The Role** As a Customer Success Associate at blithequark, you will be responsible for managing and interacting directly with clients, overseeing the content being developed for their social channels, and providing strategic guidance to help them achieve their business objectives. You will work closely with our clients to understand their needs, identify opportunities for growth, and develop tailored solutions to help them succeed. **Key Responsibilities** * Serve as the primary strategic liaison and day-to-day contact for executives, providing trusted guidance and support throughout the customer lifecycle. * Oversee the onboarding of new accounts to ensure successful launch and continual engagement, aligning with customer through Content Strategy Workshops, conducting Strategic Business Reviews, and other key meetings. * Understand customer outcomes by communicating with customers, analyzing performance metrics, providing updates on industry trends, and impact on business success. * Represent the voice of the customer to provide input and feedback into core product, marketing, and sales processes. * Continually reinforce value and deliver successful outcomes throughout the entire customer journey. * Own and manage the health of the customer relationship using established metrics and KPIs. * Strive to create and maintain a strong customer relationship built on communication, transparency, and trust. * Communicate sensitive information in a tactful manner, being thoughtful about selecting the right approach and medium. **Technical Acumen & Product Knowledge** * Possess a working knowledge of social media platforms with a focus on LinkedIn, the role of executive thought leadership in that ecosystem, and best practices for growing an audience and supporting varied goals. * Act as a trusted advisor, thought leader, and subject matter expert to clients, ensuring that they get the most value from the platform with the aim of growing our customer base. * Educate clients on best practices related to social media and usage of the blithequark technology, with the ability to communicate changes and value. * Identify opportunities for product improvement. * Identify client growth opportunities by monitoring analytics, benchmarks, and social media industry changes and trends. **Requirements** * Ability to communicate proficiently and build and nurture client relationships. Experience in a client-facing role at a SaaS company, agency, or technology company is a plus. * Experience including but not limited to Facebook, LinkedIn, Twitter, Instagram, and YouTube. * Understanding of social media analytics and paid media is a plus. * Strong professional written and verbal communication skills in English. * Must be able to work independently and in a team environment. Must be reliable with deadlines, proactivity, and projects. * Project management experience, cross-departmental working relationships. * Exceptional time management skills including the ability to handle multiple clients with changing priorities. * Able to work in fast-paced environments that embrace change and process improvement. **What We Offer** * Annual Salary: $45,000-$50,000 plus variable compensation * Ample opportunities for growth after 3-6 months within the Customer Success Associate role * Flexible work environment with a "you-first" policy * Global team with diverse perspectives and expertise * Collaborative and supportive work environment * Opportunities for professional development and growth * Competitive compensation and benefits package **How to Apply** If you are a motivated and results-driven professional with a passion for building strong relationships and driving business growth through social media, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We look forward to hearing from you! Apply Job! Apply for this job