Experienced Customer Success Associate – Remote Full-Time Contractor Role for Innovative Student Loan Solutions Provider

Introduction to arenaflex arenaflex is on a mission to revolutionize the way Americans tackle student debt, leveraging cutting-edge technology and policy expertise to provide smart, algorithm-based recommendations that save borrowers money. As a Certified B Corporation, arenaflex is committed to helping all borrowers improve their financial health through better repayment strategies. With a founding team that boasts years of experience in public policy, law, consumer finance, and engineering, arenaflex is poised to make a significant impact in the lives of the 45 million Americans burdened by student debt. About Our Product and Mission At arenaflex, we combine innovative technology with a deep understanding of the student loan landscape to serve borrowers across the country. Our product is designed to help borrowers navigate the complex world of student loan repayment, and our team is dedicated to providing exceptional support and guidance every step of the way. We recently raised our Series A and are backed by a team of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures. To learn more about how our product works, check out this quick video, and hear what our borrowers have to say about us here! Your Role as a Customer Success Associate As a member of our Borrower Success Team, you will play a critical role in helping student loan borrowers navigate arenaflex's tools and enroll in federal forgiveness and repayment programs. With comprehensive training and hands-on experience, you will quickly become an expert in the student loan landscape and serve as the first point of contact for our users. This remote, full-time, contractor role is available for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs. Key Responsibilities Understanding arenaflex's product offerings and how they address borrowers' needs, including federal loan programs and repayment strategies Engaging with borrowers via email and live chat to provide exceptional support and guidance Reviewing and submitting applications for federal loan programs, ensuring accuracy and attention to detail Proactively suggesting and implementing ideas and automations that can help scale the team and improve borrower outcomes Bringing user feedback to life with the product, design, and engineering teams to create new features and offerings that meet the evolving needs of our borrowers Collaborating with the Borrower Success Team to achieve team and company growth goals in line with our social mission, including metrics such as borrower engagement, retention, and satisfaction Recommended Experience and Qualifications We are seeking teammates with at least one year of relevant work experience in customer support, finance, government programs, or a related field. Experience with start-ups, financial aid, or fintech is a plus. You should be passionate about applying your talents in a fast-paced startup environment to tackle a major social issue of our time. During the interview process, we will be evaluating these key qualities in your experience and potential: Essential Qualifications Detail-oriented: You can understand and communicate complex program requirements, and you can capably manage internal systems and processes Fast learner: You have demonstrated experience in quickly mastering new skills and knowledge areas, including technical systems and software Clear communicator: You can field questions from borrowers with empathy, tact, and clarity, both written and verbal Excellent teammate: You collaborate with and support your teammates, and you clearly communicate capacity and expectations to ensure seamless teamwork Preferred Qualifications Experience working with student loan borrowers or in a related field, such as financial aid or education Knowledge of federal loan programs and repayment strategies, including income-driven repayment and public service loan forgiveness Technical skills, including proficiency in software applications such as CRM systems, email marketing tools, and data analytics platforms Project management experience, including the ability to prioritize tasks, manage multiple projects, and meet deadlines Skills and Competencies Required for Success To succeed in this role, you will need to possess a unique blend of technical, business, and interpersonal skills, including: Strong communication and interpersonal skills, with the ability to build rapport with borrowers and internal stakeholders Technical skills, including proficiency in software applications and data analysis Business acumen, including an understanding of the student loan industry and federal loan programs Project management skills, including the ability to prioritize tasks, manage multiple projects, and meet deadlines Emotional intelligence, including empathy, self-awareness, and social skills Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a Customer Success Associate, you will have access to comprehensive training and professional development opportunities, including: Onboarding program, including training on our product, systems, and processes Ongoing coaching and feedback, including regular check-ins with your manager and peers Professional development opportunities, including workshops, webinars, and conferences Cross-functional collaboration, including the opportunity to work with other teams and departments Performance-based advancement opportunities, including the possibility of extension or permanent hiring Work Environment and Company Culture arenaflex is proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. We believe in creating a work environment that is collaborative, supportive, and empowering, and we are committed to fostering a culture of innovation, creativity, and continuous learning. Compensation, Perks, and Benefits As a remote, full-time contractor, you will be eligible for a competitive hourly rate, as well as a range of perks and benefits, including: Comprehensive health insurance, including medical, dental, and vision coverage Retirement savings plan, including a 401(k) or similar program Paid time off, including vacation, sick leave, and holidays Professional development opportunities, including training, workshops, and conferences Access to cutting-edge technology and software, including the latest tools and platforms Conclusion If you are passionate about making a difference in the lives of student loan borrowers and are looking for a challenging and rewarding role with a mission-driven company, we encourage you to apply for this exciting opportunity. As a Customer Success Associate at arenaflex, you will be part of a dynamic team that is dedicated to helping borrowers achieve financial freedom. Don't miss out on this chance to join a fast-paced startup environment and contribute to a major social issue of our time. Apply now to take the first step towards a rewarding and challenging career with arenaflex! Apply for this job