Experienced Customer Success Associate – Remote Full-Time Contractor Role for Student Loan Borrower Support and Financial Health Improvement

Introduction to arenaflex arenaflex is on a mission to empower the 45 million Americans burdened by student debt, providing smart, algorithm-based recommendations to save money and improve financial health. By combining policy expertise and innovative technology, arenaflex serves student loan borrowers across the country, tackling one of the greatest challenges of our generation. As a Certified B Corporation®, arenaflex is committed to helping all borrowers improve their financial well-being through better repayment strategies. With the backing of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures, arenaflex is poised to make a significant impact in the lives of millions. About the Role As a member of the Borrower Success Team at arenaflex, you will play a vital role in helping student loan borrowers navigate the complex landscape of federal forgiveness and repayment programs. With comprehensive training and hands-on experience, you will become an expert in the student loan industry, serving as the first point of contact for users and providing exceptional support to ensure their success. This remote, full-time contractor role offers the opportunity to work with a dynamic team for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs. Key Responsibilities Develop a deep understanding of arenaflex's product offerings and how they address the unique needs of borrowers Engage with borrowers via email and live chat, providing empathetic and clear support to resolve their queries and concerns Review and submit applications for federal loan programs, ensuring accuracy and efficiency in the process Proactively suggest and implement ideas and automations to help scale the team and improve the overall borrower experience Collaborate with the product, design, and engineering teams to bring user feedback to life, creating new features and offerings that meet the evolving needs of borrowers Work closely with the Borrower Success Team to achieve team and company growth goals, aligning with arenaflex's social mission to improve financial health and well-being Recommended Experience and Qualifications arenaflex is seeking talented individuals with at least one year of relevant work experience in customer support, finance, government programs, or related fields. Experience working with start-ups, financial aid, or fintech is a plus. The ideal candidate will be passionate about applying their skills and knowledge in a fast-paced startup environment to tackle a major social issue. During the interview process, the following key qualities will be evaluated: Detail-oriented: The ability to understand and communicate complex program requirements, manage internal systems and processes, and maintain attention to detail in a fast-paced environment Fast learner: Demonstrated experience in quickly mastering new skills and knowledge areas, with a willingness to adapt to changing circumstances and priorities Clear communicator: The ability to field questions from borrowers with empathy, tact, and clarity, providing exceptional support and resolving issues efficiently Excellent teammate: A collaborative mindset, with the ability to support and communicate effectively with teammates, clearly conveying capacity and expectations Essential Skills and Competencies To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a remote environment. You will be highly organized, with strong time management and problem-solving skills, and a passion for delivering exceptional customer support. Familiarity with student loan programs, financial aid, and government policies is desirable, but not essential, as comprehensive training will be provided. Career Growth Opportunities and Learning Benefits At arenaflex, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will be part of a talented team that is passionate about making a positive impact in the lives of millions. With comprehensive training and ongoing support, you will be empowered to take ownership of your work, develop new skills, and advance your career in a rapidly growing organization. Work Environment and Company Culture arenaflex is proud to be a mission-driven company with an inclusive culture, built on a set of values that embody empathy, diversity, growth, determination, humility, and fun. Our team is committed to creating a positive and supportive work environment, where everyone feels valued, respected, and empowered to contribute their best work. As a remote team member, you will be an integral part of this culture, with regular opportunities to connect with colleagues, share ideas, and celebrate successes. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, with a range of perks and benefits designed to support your well-being and career growth. These may include, but are not limited to, comprehensive health insurance, retirement savings plans, paid time off, and opportunities for professional development and advancement. Conclusion If you are passionate about making a positive impact in the lives of millions, and are excited about the opportunity to join a dynamic and mission-driven organization, we encourage you to apply for this exciting role. As a Customer Success Associate at arenaflex, you will be part of a talented team that is dedicated to improving financial health and well-being, and will have the opportunity to develop your skills, advance your career, and make a real difference in the world. Don't miss this chance to join a team that is changing the face of student loan support – apply now to take the first step on this exciting journey! Apply for this job