Experienced Customer Success Director – Strategic Leadership and Customer Excellence in SaaS Industry

Welcome to blithequark At blithequark, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform, enabling our customers to outpace their competition and the market. Our mission is to empower businesses to make informed decisions, drive growth, and achieve success. We are committed to delivering exceptional customer experiences and fostering long-term relationships with our clients. About the Role We are seeking a highly driven and dynamic Customer Success Director to join our team. As a Customer Success Director at blithequark, you will manage a team of 3-5 field resources (individual contributors) and oversee a strategic set of customers within the Consumer industry vertical. You will be a front-line leader, reporting directly to the AVP of Customer Success for the Consumer industry vertical, and working closely with other front-line leaders from customer success, sales, professional services, partner alliances, product, support, legal, and operations to drive customer outcomes and ensure business performance targets are achieved. Key Responsibilities Execute the overall company and Customer Success strategy to deliver business-critical outcomes related to customer acquisition, implementation, adoption, and expansion. Lead and coach your team to achieve quarterly business goals and drive key performance metrics, including best-in-class retention rates, strong and consistent contribution of qualified leads for new business (CSQL), and NNACV expansion to grow the existing customer base. Provide weekly and monthly business forecasts related to these key metrics, with emphasis on rigorous inspection to drive forecast accuracy. Serve as a client-facing champion and foster senior-level customer relationships across your book of business, operating with a strong go-to-market (GTM) and commercial mindset to drive strategic alignment, ensure tactical execution, influence key decisions, and secure commercial and operational commitments that strengthen customer relationships. Ensure the execution of key business excellence programs designed to ensure successful blithequark implementations, help customers achieve measurable business value from their investment, and identify and mitigate customer risks that emerge due to evolving business conditions. Essential Qualifications Proven track record of success as a top performer with a minimum of five years of experience working in SaaS, including 3-5 years of prior management experience. Strong business IQ coupled with exceptional written and verbal communication skills and proven ability to interface and influence senior executives. Financial expertise, including knowledge of business, finance, accounting, and strategy. Analytical skills, with the ability to consistently reprioritize and execute with speed and precision. Collaboration and leadership skills, with the ability to define clear objectives, communicate goals, and hold others accountable. Industry knowledge, with a strong understanding of industry trends and events. Financial analysis skills, with the ability to read and interpret financial results from 10K and other publicly available sources. Values-driven, inclusive, and empathetic, with a commitment to diversity, equity, inclusion, and belonging. Preferred Qualifications Bachelor's degree, with a focus on business, finance, marketing, operations, supply chain, technology, or other field with demonstrated relevance. An MBA is a plus. A customer success-oriented background, ideally with experience supporting enterprise performance management (EPM), multi-dimensional modeling platforms, or another leading SaaS provider. Experience negotiating commercial agreements for software and related services, with the ability to shape and influence commercial strategy for million-dollar agreements thoughtfully and creatively. Technical proficiency, with knowledge of agile software implementation methodologies. Customer focus, with strong customer management skills and executive-level communication experience. People development skills, with strong management and leadership experience, and a track record of cultivating talent. Business planning skills, with knowledge of business planning and forecasting practices. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Success Director, you will have access to a range of training and development opportunities, including leadership development programs, industry conferences, and workshops. You will also have the opportunity to work with a talented and experienced team, and to contribute to the development of our customer success strategy and practices. Work Environment and Company Culture At blithequark, we pride ourselves on our collaborative and inclusive work environment. We believe in fostering a culture of diversity, equity, inclusion, and belonging, and we are committed to creating a workplace where all employees feel valued, respected, and empowered to contribute. We offer a range of benefits and perks, including flexible working hours, remote work options, and a comprehensive benefits package. Compensation, Perks, and Benefits We offer a competitive salary range of $200,000 - $271,000 USD, depending on experience. In addition to your base salary, you will be eligible for a range of benefits, including health insurance, retirement savings, and paid time off. We also offer a range of perks, including flexible working hours, remote work options, and access to industry conferences and training opportunities. Conclusion If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Success Director at blithequark, you will have the opportunity to work with a talented and experienced team, to contribute to the development of our customer success strategy and practices, and to drive business growth and success. Don't miss out on this opportunity to join a dynamic and innovative company, and to take your career to the next level. Apply now to become a part of our team and help us shape the future of customer success. Our Commitment to Diversity, Equity, Inclusion, and Belonging We believe that attracting and retaining the best talent, and fostering an inclusive culture, strengthens our business. We are committed to creating a workplace where all employees feel valued, respected, and empowered to contribute. We hire based on merit, and we welcome applications from diverse candidates. If you require accommodation during the hiring process, please don't hesitate to contact us. Fraud Recruitment Disclaimer Please be aware that fraudulent and fictitious job opportunities are being circulated on the Internet. We do not extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. All offers are first extended verbally by a member of our internal recruitment team, whenever possible, and then followed up via written communication. If you have any doubts about the authenticity of an email, letter, or telephone communication purportedly from blithequark, please contact us before taking any further action. Apply for this job