Experienced Customer Success Manager – Healthcare Technology and Client Relationship Development Specialist

Introduction to blithequark At blithequark, our mission is straightforward yet ambitious: to empower healthcare providers to deliver exceptional care. As a leading health tech company that is founder-led and privately held, we foster an environment where our employees can push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of over 400 integrated partners, our platform supports more than 30,000 provider organizations, making a tangible difference in the lives of millions. We reinvest a significant percentage of our revenue into research and development, ensuring our employees have the resources needed to innovate and make a lasting impact. About the Role We are seeking an experienced Customer Success Manager to join our team. Reporting to the Director, Customer Success, this role is responsible for managing and providing world-class partnerships to clients, ensuring they optimize the use and value of blithequark’s solutions. The ideal candidate will have a passion for working with teammates and customers to meaningfully impact acute and long-term post-acute care markets, providing care for vulnerable populations. Key Responsibilities Build, grow, and expand client relationships at all levels, identifying and maintaining critical contacts across various functional areas of the organization to achieve overall customer success and satisfaction. Speak to all market segments/lines of business and make recommendations that impact the business holistically. Leverage product and industry knowledge to clearly communicate the company vision and meet customer goals. Maintain an understanding of blithequark’s products & services, industry knowledge, and trends to drive customer engagement. Develop and execute strategic account plans (Success Plans), identify organizational goals, and provide guidance to clients to achieve successful and valuable outcomes. Conduct business reviews (Success Reviews) with key contacts/decision makers to drive further adoption and increase the value of blithequark solutions. Work with clients to understand their objectives and align those with blithequark solutions. Consult with clients to solve problems by having value-based conversations. Work cross-functionally with internal teams to advocate on behalf of customers, as well as maximize expansion, adoption, and retention of subscriptions to make our customers successful and ensure their requests are prioritized and addressed. Work closely with the Account Executive in identifying and uncovering possible sales expansion opportunities to make our customers successful. Proactively provide early warning and turnaround strategies that focus on customer health and mitigate churn. Act as a point of escalation, when required, to help manage customer expectations, and develop Save plans for at-risk accounts. Demonstrate empathy in all customer dealings. Communicate effectively to quickly gain buy-in from internal and/or external stakeholders. Be flexible when facing tough calls and embrace difficult conversations. Convey outcomes and objectives timely via written documentation. Meet and exceed KPIs while maintaining strong client relationships. Complete CSM Certification within 12-months of hire. Required Experience You are passionate about working with teammates and customers to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations. Experience in a Customer Success role managing a book of business, preferably in the healthcare SaaS space. Strong customer orientation focused on delivering customer outcomes. Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments. Proven track record of sustaining and growing relationships and delivering results. Excellent communication and presentation skills. Good analytical and problem-solving skills. Strong leadership ability and collaborative working style. Experience using a CRM tool (Salesforce and/or Gainsight). Preferred Experience EHR experience. Long-term post-acute care domain knowledge is an asset. Experience presenting to and building relationships with executives. Contract Terms This role is to cover a maternity leave from December 2025 through March 2027, with a start date of November 3rd, 2025. Compensation and Benefits Contractors at blithequark are paid hourly, and are not eligible for benefits or paid time off. In addition to the hourly rate of $42.50 - $46, you'd be paid 4% per hour to make up for those benefits you aren't receiving. At blithequark, we offer a comprehensive range of benefits and perks to our employees, including but not limited to: Benefits starting from Day 1. Retirement Plan Matching. Flexible Paid Time Off. Wellness Support Programs and Resources. Parental & Caregiver Leaves. Fertility & Adoption Support. Continuous Development Support Program. Employee Assistance Program. Allyship and Inclusion Communities. Employee Recognition … and more! Work Environment and Company Culture At blithequark, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. Career Growth Opportunities and Learning Benefits We believe in the continuous development of our employees. With a strong focus on training and development, we nurture innovation throughout the employee journey, ensuring that our team members have the skills and knowledge needed to excel in their roles and advance in their careers. Diversity, Equity, and Inclusion It is the policy of blithequark to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. blithequark welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. How to Apply If you are a motivated and experienced Customer Success Manager looking to make a difference in the healthcare technology sector, please submit your application. 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