**Experienced Customer Success Manager – Healthcare Technology and Digital Health**

At blithequark, we're revolutionizing the way healthcare professionals deliver world-class care. Our mission is to empower clinicians with cutting-edge technology, freeing them from administrative burdens and enhancing the quality and accessibility of care for patients worldwide. As a pioneer in modernizing documentation, we're now poised to equip every healthcare organization with AI assistants that simplify clinical and non-clinical work. Our team is a dynamic mosaic of seasoned leaders, brilliant polymaths, and innovators who thrive in a fast-paced environment. We've achieved remarkable growth, and our recent funding round has enabled us to supercharge our expansion. Now, we're seeking an exceptional Customer Success Manager to join our Canadian team and own the end-to-end customer experience across diverse customer segments, helping clinicians adopt and love blithequark's solutions. **What You'll Do** As a Customer Success Manager at blithequark, you'll be the strategic partner for a portfolio of customers, ensuring they achieve measurable success and realize value from our solutions. Your key responsibilities will include: * **Own customer outcomes**: Be the strategic partner for a portfolio of blithequark's customers, ensuring they achieve measurable success and realize value. * **Lead onboarding & training**: Lead onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows. * **Track and improve metrics along customer journey**: Track and improve metrics such as time-to-first-value and early activation to ensure a smooth customer experience. * **Drive strategic adoption**: Develop and execute tailored adoption plans to maximize user engagement and satisfaction, enhancing the continued love for blithequark among clinicians. * **Enhance Retention & Growth**: Identify expansion opportunities, mitigate churn risks, and work cross-functionally to deepen product engagement. * **Implementation**: Drive the end-to-end implementation process, ensuring a seamless experience for customers. * **Customer advocacy**: Build executive-level relationships and become the voice of the customer internally, advocating for their needs and priorities and showcasing wins. * **Continuous engagement**: Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies. * **Resolve operational blockers**: Collaborate with product, engineering, and support teams to ensure a smooth customer experience. * **Feedback insights**: Gather and share insights to influence product development and feature prioritization. * **Improve Process & Playbook development**: Refine and scale customer success playbooks, frameworks, and collateral to ensure consistency and efficiency. * **Stay ahead of trends**: Continuously inform your customer strategies by staying up-to-date with the latest trends in digital health and customer success. **What We Look For** We're seeking a highly motivated and organized individual with a passion for customer success and digital health. The ideal candidate will have: * 2-4 years of experience in a customer-facing role, with a background in healthcare being a plus but not required. * Excellent organizational skills, with the ability to manage multiple projects and competing priorities while maintaining attention to detail and quality. * Strong collaboration and communication skills, with the ability to execute closely with cross-functional teams, including Product, Operations, and Sales. * A bias for action, with a willingness to get hands-on to solve complex challenges and priorities. * Impeccable sharpness, omnitalentedness, and humility. * The ability to bear the weight of the company's growth and success, just like our founders and early employees. * A desire for uncapped growth and a willingness to take ownership of complex projects. * A strong intuition, creativity, and common sense to lead complex projects. * Fluency in French is a plus, but not required. **Other Things to Know** * Experience in healthcare is great, but not required. * We're looking for a hungry, competitive, and highly motivated operator who has a knack for problem-solving and building relationships. **Why Join blithequark?** At blithequark, we offer a dynamic and fast-paced work environment that's perfect for innovators and problem-solvers. Our team is passionate about making a difference in the healthcare industry, and we're committed to providing a supportive and inclusive culture that fosters growth and development. As a Customer Success Manager, you'll have the opportunity to work with a talented team, drive business growth, and make a meaningful impact on the lives of healthcare professionals and patients worldwide. **What We Offer** We offer a competitive compensation package, including: * A salary that reflects your experience and qualifications. * A comprehensive benefits package, including health, dental, and vision insurance. * A generous stock option plan to reward your contributions to our growth and success. * A flexible work environment that allows you to work from anywhere, at any time. * Opportunities for professional development and growth, including training, mentorship, and career advancement. **How to Apply** If you're a motivated and organized individual with a passion for customer success and digital health, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your qualifications. **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives. Apply for this job