Master Data Analyst – ERP & CRM Systems

Overview Epika Fleet Services is seeking a detail-oriented Master Data Analyst / Specialist with strong experience in ERP and CRM systems to join our data management team. This role is responsible for the creation, maintenance, quality control, and governance of master data across key business systems, including ERP, CRM, and SQL-based platforms. The ideal candidate will work cross-functionally to ensure data consistency, accuracy, and availability, driving operational efficiency and supporting decision-making across the organization. Epika Fleet Services, Inc. is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status. The Company Epika is a network of mobile and in-shop preventative maintenance service centers focused on commercial fleets across the country. Our company was built by partnering with and investing in the best-of-the-best in every market we serve and partnering with private equity firm ARES. For more information, visit www.EpikaFleet.com. Responsibilities WHAT YOU WILL DO • Create, cleanse, validate, and maintain master data across ERP, CRM, and other business systems • Collaborate with business units (Sales, Finance, etc.) to define and enforce data standards and governance policies. • Perform regular audits, deduplication, and enrichment of master data to ensure data integrity and consistency. • Develop and run SQL queries to extract, analyze, and troubleshoot data quality issues. • Document data workflows, standards, and procedures. • Support system upgrades, implementations, and integrations by ensuring data readiness and integrity. • Act as the point of contact for master data issues, change requests, and inquiries from stakeholders. • Train internal teams on data entry best practices and help implement improvements in data handling and usage. Qualifications WHAT YOU'LL NEED TO HAVE • Degree or 3+ years of experience in Information Systems, Business, Computer Science, or related field. • 3+ years of experience in a master data, data analyst, or ERP/CRM support role. • Strong knowledge of ERP and CRM platforms • Solid proficiency in SQL for querying, reporting, and troubleshooting. • Experience with data governance practices, data quality tools, and metadata management. • Excellent attention to detail, with a strong sense of ownership and accountability. • Strong communication and collaboration skills. WHAT WILL HELP YOU STAND OUT • Experience with tools like Power BI, Tableau, or Excel Pivot Tables for data reporting. • Familiarity with data integration tools or ETL platforms • Understanding of business processes related to Finance, Sales, etc. Benefits WHAT WE OFFER YOU • Fully remote work environment • Paid Time Off including holidays • Health Insurance with HSA plan option • Free Dental and Vision Plan for Employee • Disability & Life, among other insurance plans • 401(k) with company match after 90 days of employment • Employee assistance program • Family oriented company that believes in a true work/life balance • Opportunities for growth in partner businesses nationwide Pay Range USD $75,000.00 - USD $95,000.00 /Yr. Apply tot his job