**Experienced Customer Success Manager – SaaS Industry Leader**

At arenaflex, we're passionate about delivering exceptional customer experiences that drive long-term value and growth. As a key member of our Customer Success team, you'll play a vital role in building strong relationships with our customers, advocating for their needs, and driving adoption of our industry-leading SaaS platform. If you're a customer-centric professional with a passion for driving business outcomes, we want to hear from you! **About arenaflex** arenaflex is a category-creating company that's revolutionizing the way apartment renters and managers interact. Our mission is to improve the experience for both parties by providing an intelligent front office platform that maximizes occupancy, rent growth, and customer happiness. With a 10x revenue growth over the past two years and numerous industry awards, we're proud of our achievements and committed to continuing to deliver best-in-class customer service. In October 2022, arenaflex was strategically acquired by RealPage Inc, solidifying our roadmap for new products and enhancements. **Our Values** At arenaflex, we live by our S.T.A.R. values: * **S**trengthen our communities: We believe in building strong relationships with our customers and partners to drive growth and success. * **T**ackle difficult problems: We're not afraid to take on complex challenges and find innovative solutions. * **A**dapt to change: We're agile and responsive to the ever-changing needs of our customers and the market. * **R**aise the bar: We strive for excellence in everything we do, from our products to our customer service. **The Role** As a Customer Success Manager, you'll be responsible for building and maintaining strong relationships with a cohort of customers, driving long-term value and growth, and advocating for their needs internally. You'll work closely with our customers to understand their goals, challenges, and pain points, and provide tailored solutions to help them achieve success. Your insights and knowledge will be invaluable in helping us grow and scale with our customers. **Key Responsibilities** * Serve as the main point of contact for customers, acting as a shepherd to resolve requests and ensure outcomes. * Proactively connect with customers to provide updates, recommendations for best practices, and success insights. * Partner cross-departmentally to advocate for customer requests and issues. * Communicate opportunities to expand arenaflex's relationship with existing customers by identifying unit expansion and product attachments. * Partner on the renewal process with customers to propose solutions that meet their needs for defined milestones. **Day-to-Day** As a Customer Success Manager, you'll be responsible for: * Managing a book of business of medium to large-scale customers * Building trust and developing customer relationships * Communicating value, leveraging data, and influencing decision-making * Identifying customer difficulties, applying knowledge of the product and industry, and communicating solutions with kindness * Balancing multiple customer relationships and priorities **30/60/90 Day Expectations** * 30 Days: Complete onboarding, begin shadowing with fellow CSMs, and learn the product * 60 Days: Have working knowledge of the product, begin performing product demos/calls, and continue to shadow with the team * 90 Days: Be ready to take on customers and be assigned a book of business to nurture **Why You'll Love It Here** * Join a category-creating company with enthusiastic customers, an ambitious roadmap, and industry-leading products * Be part of a great team with solid infrastructure in place * Enjoy competitive cash and equity compensation * Benefit from medical, dental, and vision coverage for full-time employees * Enjoy flexible time off and paid holidays * Take advantage of parental leave program and 401k with a match program * Learn and grow with our learning and development assistance **Essential Qualifications** * Prior Customer Success Management experience working in SaaS with customers as they grow * Experience managing a book of business of medium to large-scale customers * Experience building trust and developing customer relationships * Ability to communicate value, leverage data, and influence decision-making * Excellent listener with the ability to identify customer difficulties, apply knowledge of the product and industry, and communicate solutions with kindness * Strong organizational and time management skills to balance multiple customer relationships and priorities **Preferred Qualifications** * Experience working in the multifamily industry * Knowledge of SaaS platforms and customer success strategies * Experience with product demos and sales enablement * Strong analytical and problem-solving skills **Work Environment and Culture** At arenaflex, we're committed to creating a diverse and inclusive environment where everyone feels valued and supported. We believe in the importance of work-life balance and offer flexible work arrangements to ensure our employees can thrive both personally and professionally. Our culture is built on our S.T.A.R. values, and we expect everyone to embody these behaviors in their daily work. **How to Apply** If you're a customer-centric professional with a passion for driving business outcomes, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you and learn more about your qualifications and experience. Apply Now! Apply for this job