Experienced Customer Support Agent – Remote Night Shift Opportunity for Exceptional Client Service Delivery

Introduction to arenaflex Imagine being part of a dynamic and fast-growing environment where innovation meets ambition. arenaflex is a pioneering company with the bold goal of revolutionizing the travel industry by automating travel management for 1 billion business travelers. We're on a mission to make a real impact, and we're looking for talented individuals like you to join our team. As a customer-centric organization, we're dedicated to delivering exceptional support to our clients, and we're excited to offer a unique opportunity for a Customer Support Agent to join our ranks. About the Role This is a full-remote, contractor position (40 hours/week) that offers the flexibility to work from anywhere in the world. As a Customer Support Agent, you will be responsible for providing 24/7 support to our clients, ensuring seamless and high-quality service. The selected candidate will work in a collaborative and supportive environment, with opportunities to grow and make a real impact. The night shift schedule will be from 15:30-24:00 CET, Tuesday to Saturday or Sunday to Thursday, with a margin of +/- one hour to fit your schedule. Key Responsibilities Assist clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English. Utilize Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets. Collaborate with team members to ensure a seamless customer experience. Stay updated with industry changes and company policies to provide accurate and current information to clients. Essential Qualifications Minimum of 2 years of hands-on experience with Galileo or Amadeus. Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must. Fluent in spoken and written English. Excellent communication skills in writing (including responding in chatbox) and speaking. Strong attention to detail and accuracy. Team player with the ability to work collaboratively. Demonstrated willingness to learn and adapt to new challenges. Preferred Qualifications Previous experience in a customer-facing role, preferably in the travel industry. Familiarity with remote work tools and software. Basic knowledge of HTML and CSS. Experience with CRM software and ticketing systems. Skills and Competencies To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work collaboratively in a remote environment. You should be highly organized, with strong attention to detail and accuracy. The ability to learn and adapt quickly to new challenges and technologies is essential. Additionally, you should be proficient in using Galileo and Amadeus systems, with experience in reissuing and refunding tickets. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our team members grow and develop their skills. As a high-growth company, we offer numerous opportunities for career advancement, with a focus on continuous learning and professional development. You will have access to training and development programs, as well as mentorship and coaching from experienced professionals in the industry. Work Environment and Company Culture arenaflex is a multicultural and inclusive workplace, with a diverse team of individuals from all over the world. We're proud of our collaborative and supportive work environment, where your contributions are valued and recognized. As a remote worker, you will have the flexibility to work from anywhere, with the opportunity to balance your work and personal life. Compensation, Perks, and Benefits We offer a comprehensive compensation package, with a monthly paycheck up to EUR 2,000.-, as well as support for your work-life balance. You will also have access to a range of perks and benefits, including opportunities for professional development, flexible working hours, and a supportive team environment. Conclusion If you're passionate about delivering exceptional customer service and are looking for a new challenge in a dynamic and fast-growing environment, we encourage you to apply for this exciting opportunity. As a Customer Support Agent at arenaflex, you will have the chance to make a real impact, work with a talented team, and grow your skills and career. Don't miss out on this opportunity to join our innovative company and be part of revolutionizing the travel industry. Apply now with your resume in English, and let's work together to deliver outstanding support to our clients. Apply for this job