Experienced Customer Support Agent – Remote Night Shift Opportunity for Travel Industry Enthusiasts with Galileo and Amadeus Expertise

Welcome to blithequark: Revolutionizing Travel Management Imagine being part of a dynamic, fast-growing environment where innovation meets passion, and the goal is to enable 1 billion business travelers to plan and re-plan their trips with ease. At blithequark, we're dedicated to revolutionizing the travel industry through automation and exceptional customer service. If you're looking for a new challenge that offers growth, flexibility, and the chance to make a real impact, we invite you to join our team as a Customer Support Agent. About the Role This is a full-remote, contractor position (40 hours/week) that offers the unique opportunity to work from anywhere in the world, providing 24/7 customer support to our clients. The role involves working irregular hours, including night shifts, to ensure our clients receive the support they need, whenever they need it. The selected candidate will join our team on a contractor basis, allowing for a dynamic and flexible working arrangement that balances work and personal commitments. The night shift for this role is scheduled from 15:30-24:00 CET, Tuesday through Saturday, or Sunday through Thursday, with a margin of +/- one hour to accommodate your schedule and time zone. This flexibility is designed to offer you the best possible work-life balance while ensuring our clients receive uninterrupted support. Responsibilities Assist clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English that meets our exceptional standards. Utilize Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets, leveraging your expertise to resolve client queries efficiently. Collaborate with team members to ensure a seamless customer experience, fostering a supportive and collaborative environment that values teamwork and open communication. Stay updated with industry changes and company policies to provide accurate and current information to clients, demonstrating your commitment to ongoing learning and professional development. Requirements To be successful in this role, you will need: A minimum of 2 years of hands-on experience with Galileo or Amadeus, with proven recent experience (within the last 6 months) in reissuing and refunding tickets using these systems. Fluency in spoken and written English, with excellent communication skills in writing (including responding in chatbox) and speaking, enabling you to provide clear, concise support to our clients. Strong attention to detail and accuracy, with the ability to work collaboratively as a team player and demonstrate a willingness to learn and adapt to new challenges. Essential Qualifications In addition to the requirements outlined above, the ideal candidate will possess: Proven experience in customer support, preferably in the travel industry, with a deep understanding of client needs and expectations. Excellent problem-solving skills, with the ability to think critically and resolve complex issues in a timely and professional manner. A strong customer-centric approach, with a passion for delivering exceptional service and ensuring client satisfaction. Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience working in a remote or distributed team environment, with the ability to self-motivate and work independently. Familiarity with travel management systems and software, in addition to Galileo and Amadeus. Knowledge of additional languages, which would be an asset in supporting our diverse client base. Why Join blithequark? By joining our team, you'll become part of a high-growth company that offers: Growth Opportunities: Numerous opportunities for career advancement and professional development, supporting your long-term career goals. Remote Work Model: The flexibility of working remotely within an acceptable time zone, ensuring a healthy work-life balance and the ability to work from anywhere in the world. Incredible Multicultural Team: A diverse team composed of individuals from all over the world, creating a unique and inclusive workplace culture that values diversity and promotes collaboration. Competitive Contractor Compensation: A comprehensive compensation package (with a monthly paycheck up to EUR 2,000) that rewards your hard work and supports your work-life balance. Collaborative and Supportive Work Environment: A supportive atmosphere where your contributions are valued, and you're encouraged to grow and develop as a professional. Career Growth and Learning Benefits Ongoing training and professional development opportunities, designed to enhance your skills and knowledge in customer support and the travel industry. Mentorship programs, pairing you with experienced professionals who can offer guidance, support, and valuable insights into the industry. Regular feedback and performance reviews, providing you with the opportunity to reflect on your progress, set goals, and develop a career plan that aligns with your aspirations. Work Environment and Company Culture Our company culture is built on the principles of innovation, collaboration, and customer-centricity. We believe in: Fostering a supportive and inclusive work environment that values diversity, promotes equality, and encourages open communication. Empowering our team members to take ownership of their work, make decisions, and contribute to the growth and development of the company. Celebrating successes, learning from failures, and continuously improving our processes and services to meet the evolving needs of our clients. Compensation, Perks, and Benefits In addition to a competitive contractor compensation package, you'll enjoy a range of perks and benefits, including: A comprehensive health insurance plan, designed to support your well-being and provide peace of mind. A generous paid time-off policy, allowing you to recharge, relax, and pursue your interests. Access to exclusive employee discounts and promotions, offering you savings on travel, entertainment, and other lifestyle expenses. Conclusion If you're passionate about delivering exceptional customer service, have a strong background in Galileo and Amadeus, and are looking for a challenging and rewarding role that offers flexibility and growth opportunities, we encourage you to apply for this exciting opportunity to join blithequark as a Customer Support Agent. Don't miss the chance to be part of a dynamic team that's revolutionizing the travel industry – apply now and take the first step towards an exciting new career chapter! Apply for this job