**Experienced Customer Support Analyst (Remote) – Cloud Analytics and Data Visualization**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the world of cloud analytics and data visualization? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex, a leading innovator in the field of AI-Powered Analytics, as an Experienced Customer Support Analyst (Remote). At arenaflex, we believe that everyone deserves easier access to facts and insights that drive informed decision-making. Our cutting-edge technology empowers business users to quickly get answers to their own data questions, while our advanced analytics capabilities accelerate data experts' ability to perform complex analyses and data visualization within a single interface. As a key member of our Customer Support team, you will play a vital role in helping our customers succeed and achieve their goals. **About the Team** Our Customer Support team is dedicated to providing world-class support to our customers, ensuring that they have a seamless and enjoyable experience with our products. We pride ourselves on being proactive, responsive, and solution-focused, with a deep understanding of our customers' needs and pain points. As a Support Analyst, you will be part of a collaborative and dynamic team that values innovation, creativity, and continuous learning. **About the Opportunity** As an Experienced Customer Support Analyst (Remote), you will be the first point of contact for our customers, setting the tone for their experience with arenaflex. You will be responsible for providing Level 1 Support for customers via virtual meetings, chat, and email, as well as representing the customer voice in cross-functional meetings with product, engineering, and design teams. You will troubleshoot complex technical customer issues, contribute to documentation and knowledge base development, and partner with engineering and product teams to drive strategic initiatives focused on customer experience and product improvement. **What You'll Do** * Become a subject matter expert on arenaflex products, including ThoughtSpot and Mode, and provide Level 1 Support to customers via virtual meetings, chat, and email * Represent the customer voice in cross-functional meetings with product, engineering, and design teams to ensure that customer needs are heard and addressed * Troubleshoot complex technical customer issues via phone, email, chat, and virtual meetings, using your technical expertise and problem-solving skills to resolve issues efficiently * Contribute to the development of documentation and knowledge base content to support customers and internal teams * Partner with engineering and product teams to drive strategic initiatives focused on customer experience and product improvement * Provide support to internal arenaflex employees by answering product and troubleshooting-related questions via Slack and email **What You'll Bring** * 2+ years of experience in a customer-facing technical support role, with a strong background in supporting SaaS products and hands-on experience using SQL for troubleshooting or supporting products utilizing SQL backend * Comfortable working India night shifts, weekends, and holidays (compensatory days off) * Comfortable interacting with customers in multiple geographies, including the US, UK, Europe, and Australia * Strong technical skills, including proficiency in SQL, CSS, JavaScript, Python, and/or R * Proven track record of managing complex technical customer escalations, including customer and internal stakeholder communication * Ability to multitask and manage multiple customer escalations simultaneously * Experience driving bug resolution across product and engineering teams * Strong communication and interpersonal skills, with the ability to tailor complex technical conversations to technical and non-technical audiences * Alignment with arenaflex values and commitment to delivering exceptional customer experiences **Preferred Qualifications** * Experience in the data and analytics space, including working with products like Looker, Tableau, or other data visualization tools * Experience in technical consulting or a related field * Familiarity with arenaflex products and services, including ThoughtSpot and Mode **What Makes arenaflex a Great Place to Work?** arenaflex is a leading innovator in the field of AI-Powered Analytics, with a mission to empower every person in an organization to ask and answer data questions, create and interact with data-driven insights, and use these insights to make informed decisions and take action. We value diversity, equity, and inclusion, and strive to create a workplace culture that is respectful, inclusive, and supportive of all employees. * We believe in the importance of diversity and inclusion, and are committed to creating a workplace culture that reflects the diversity of our customers and the communities we serve * We prioritize employee well-being and offer a range of benefits and programs to support physical and mental health, including flexible work arrangements, mental health resources, and employee assistance programs * We invest in employee development and growth, offering training and development opportunities, mentorship programs, and career advancement opportunities * We foster a culture of innovation and experimentation, encouraging employees to take risks, try new things, and learn from failure * We prioritize customer satisfaction and strive to deliver exceptional customer experiences through our products and services **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including a salary, bonus, and benefits. We also offer a range of perks and benefits, including: * Flexible work arrangements, including remote work options * Comprehensive health insurance, including medical, dental, and vision coverage * 401(k) matching program and other retirement savings options * Paid time off, including vacation, sick leave, and holidays * Professional development opportunities, including training, mentorship, and career advancement opportunities * Access to cutting-edge technology and tools, including arenaflex products and services * Collaborative and dynamic work environment, with opportunities to work with a talented and diverse team **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience, skills, and qualifications. We look forward to hearing from you! Apply Job! Apply for this job