**Experienced Customer Support Associate – Remote or Chicago Location**

At arenaflex, we're on a mission to revolutionize the way manufacturers operate by providing a simple yet powerful platform that reduces costs, increases visibility, and drives efficiency. As a fast-growing tech company headquartered in Chicago's River West neighborhood, we're looking for a talented Customer Support Associate to join our team and help us scale our business. **About arenaflex** arenaflex is a Series A funded startup that's changing the game in the manufacturing industry. With a talented team, cutting-edge technology, and a customer base that's eager to grow with us, we're poised for massive success. Our vision is to create a platform that makes it easy for manufacturers to reduce costs, increase visibility, and drive efficiency – and we need your help to make it happen. **Job Summary** As a Customer Support Associate at arenaflex, you'll be the face of our company, working closely with our internal engineering and customer success teams to directly support our customers and escalate issues as necessary. You'll be responsible for organizing and escalating issues to the engineering team, helping answer product questions, and educating our customer base. If you're a problem-solver with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you. **Key Responsibilities** * Handle incoming customer questions and concerns via email and our Hubspot support portal * Interface with internal sales and customer success teams to ensure pilots and existing customers are supported * Work with the engineering team to escalate and investigate bugs and product questions * Use Notion and other tools to manage internal processes and information * Collaborate with cross-functional teams to resolve customer issues and improve our platform * Develop and maintain knowledge of our platform and its features to provide accurate and helpful support to customers **Preferred Experience** * Strong problem-solving skills, with an ability to distill solutions from many sources of information * Experience working in a customer service role, preferably in a fast-paced and dynamic environment * Ability to learn new systems and tools quickly, with a willingness to adapt to changing priorities and processes * Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal teams, and external partners * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines * Experience with customer relationship management (CRM) software, such as Hubspot, and other customer support tools **Why Join arenaflex?** * **Be part of a fast-growing startup**: arenaflex is a Series A funded startup that's changing the game in the manufacturing industry. You'll have the opportunity to be part of a dynamic and innovative team that's shaping the future of our industry. * **Collaborative and supportive team culture**: Our team is passionate about delivering exceptional customer experiences and working together to achieve our goals. You'll be part of a collaborative and supportive team that's always willing to lend a hand. * **Opportunities for growth and development**: arenaflex is committed to helping our team members grow and develop their skills. You'll have access to training and development opportunities, as well as the chance to take on new challenges and responsibilities. * **Flexible work arrangements**: We offer flexible work arrangements, including remote work options, to help you balance your work and personal life. * **Competitive compensation and benefits**: We offer a competitive salary, plus benefits, including unlimited PTO, 401(k) plan, health insurance, and flexible work schedule. **What We're Looking For** * A customer-focused individual with excellent communication and interpersonal skills * A problem-solver with strong analytical and critical thinking skills * A team player who is collaborative, supportive, and willing to learn * A flexible and adaptable individual who can thrive in a fast-paced and dynamic environment * A passion for delivering exceptional customer experiences and helping our customers succeed **What We Don't Want** * Someone who is not comfortable interacting with people or working in a customer-facing role * Someone who is disorganized, not a strong note taker, or poor communicator * Someone who is easily stressed or not used to fast-paced work * Someone who prefers to work in a siloed environment or is not motivated to get stuff done quickly **Benefits** * Unlimited PTO, 2-week minimum * Flexible work arrangements, including remote work options * 401(k) plan * Health insurance (medical, vision, and dental) * Flexible work schedule **Compensation** * $40k - $50k, depending on experience If this role seems like a fit, we'd love to learn more about your experience and goals. Apply now to join our team and help us revolutionize the manufacturing industry! Apply for this job