**Experienced Customer Support Associate – Remote or Chicago Location**

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a rapidly growing tech company revolutionizing the manufacturing industry with our innovative platform. As a Customer Support Associate, you will be at the forefront of our customer success journey, working closely with our internal teams to provide top-notch support and drive business growth. **About blithequark** blithequark is a Series A funded startup headquartered in Chicago's River West neighborhood. Our mission is to empower manufacturers to reduce costs, increase visibility, and drive efficiency through our simple yet powerful platform. With a talented team of experts and a growing customer base, we are poised for rapid expansion and are seeking a skilled Customer Support Associate to join our ranks. **Key Responsibilities** As a Customer Support Associate at blithequark, you will be responsible for: * Handling incoming customer questions and concerns via email and our Hubspot support portal * Interfacing with internal sales and customer success teams to ensure pilots and existing customers receive seamless support * Collaborating with our engineering team to escalate and investigate bugs and product questions * Utilizing Notion and other tools to manage internal processes and information * Providing exceptional customer support experiences that drive customer satisfaction and loyalty **Preferred Qualifications** * Strong problem-solving skills, with the ability to distill solutions from multiple sources of information * Experience working in a customer service role, preferably in a fast-paced environment * Ability to learn new systems and tools quickly, with a willingness to adapt to changing priorities * Excellent communication and interpersonal skills, with a customer-centric approach * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines **Why Join blithequark?** * As a Series A funded startup, every team member is critical to our success, and you will have responsibilities that directly impact our business from day one * We are a cross-functional team that thrives in collaborating and supporting colleagues, with a culture that values open communication and transparency * Our vision is massive, and we have the team, technology, and customer base to support that growth, offering opportunities for career advancement and professional development * We believe in building a balanced life, with a flexible work schedule and unlimited PTO policy that allows you to recharge and pursue your passions * You will have the opportunity to learn from an incredibly talented team and work on complex problems that require creative solutions **Why This Role Might Not Be a Fit for You** * You do not enjoy interacting with people, as this role requires frequent customer contact and collaboration with internal teams * You are unorganized, not a strong note taker, or poor communicator, which can impact your ability to provide effective support and collaborate with colleagues * You are easily stressed or not used to fast-paced work, which can be challenging in this role * You prefer to work in a siloed environment, without opportunities for collaboration and teamwork * You are not a hands-on individual or motivated to get things done quickly, as this role requires a high level of energy and initiative **Benefits** * Unlimited PTO, with a minimum of 2 weeks, to ensure you have time to recharge and pursue your passions * Flexible work schedule, with options for remote work or co-working in one of our locations in Charlotte or downtown Chicago * 401(k) plan to help you plan for your future * Health insurance (medical, vision, and dental) to support your well-being * Opportunities for professional development and career advancement, with a focus on building a balanced life **Compensation** * $40k - $50k, depending on experience, with opportunities for growth and advancement If you are a motivated and customer-centric individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity to join blithequark's team. Apply for this job