**Experienced Customer Support Associate – Remote or Chicago Location**

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a rapidly growing tech company revolutionizing the manufacturing industry with our innovative platform. As a Customer Support Associate at blithequark, you will play a critical role in ensuring our customers receive top-notch support, empowering them to achieve their goals and drive business success. You will work closely with our internal engineering and customer success teams to directly support our customers, escalating issues as necessary, and helping answer product questions and educate our customer base. **About blithequark** blithequark is a Series A funded startup headquartered in Chicago's River West neighborhood. We are a cross-functional team that thrives in collaborating and supporting colleagues, with a shared vision to transform the manufacturing industry. Our platform helps manufacturers reduce costs, increase visibility, and drive efficiency, making us a critical partner for businesses looking to stay ahead of the curve. **Key Responsibilities** As a Customer Support Associate at blithequark, you will: * Handle incoming customer questions and concerns via email and our Hubspot support portal, providing timely and effective resolutions to ensure customer satisfaction. * Interface with internal sales and customer success teams to ensure pilots and existing customers receive seamless support, driving business growth and customer loyalty. * Work with the engineering team to escalate and investigate bugs and product questions, collaborating to resolve issues and improve our platform. * Utilize Notion and other tools to manage internal processes and information, ensuring efficient communication and knowledge sharing across teams. **Preferred Experience** While we welcome candidates from diverse backgrounds, we are looking for individuals with: * Strong problem-solving skills, with an ability to distill solutions from many sources of information. * Experience working in a customer service role, with a proven track record of delivering exceptional support experiences. * Ability to learn new systems and tools quickly, adapting to our fast-paced environment. **Why Join blithequark?** * As a critical member of our team, you will have responsibilities that directly impact our business, allowing you to make a meaningful contribution from day one. * Our cross-functional team thrives in collaborating and supporting colleagues, creating a dynamic and inclusive work environment. * Our vision is massive, and we have the team, technology, and customer base to support that growth, offering endless opportunities for learning and growth. * We believe in building a balanced life, supporting our team members in achieving their goals and maintaining a healthy work-life balance. * You will have the freedom to operate with autonomy, trusted to achieve your mission and drive results. **Why This Might Not Be a Fit for You** * If you do not enjoy interacting with people, this role may not be suitable, as it requires frequent customer communication and collaboration with internal teams. * If you are unorganized, not a strong note taker, or poor communicator, you may struggle in this fast-paced environment. * If you are easily stressed or not used to fast-paced work, this role may not be the best fit. * If you prefer to be a siloed worker or are not motivated to get stuff done quickly, this role may not be for you. **Benefits** * Unlimited PTO, with a minimum of 2 weeks, allowing you to recharge and prioritize your well-being. * Flexible work location options, including fully remote or partially remote with access to co-working locations in Charlotte or downtown Chicago. * 401(k) plan, ensuring your financial future is secure. * Health insurance (medical, vision, and dental), providing comprehensive coverage for you and your loved ones. * Flexible work schedule, allowing you to balance your work and personal life. **Compensation** * $40k - $50k, depending on experience, offering a competitive salary that reflects your value to our team. If you are a motivated and customer-centric individual looking for a challenging and rewarding role, we invite you to apply to join our team at blithequark. Apply for this job