Experienced Customer Support Associate – Spanish Language Expert for AbeBooks, Amazon Organization

About the Opportunity Are you a highly motivated and customer-centric individual with excellent communication skills in Spanish? Do you have a passion for delivering exceptional support experiences to clients? We are seeking an experienced Customer Support Associate to join our AbeBooks team, an Amazon organization, as a Spanish Language Expert. As a key member of our Customer Service (CS) group, you will play a vital role in providing top-notch support to our merchants, addressing their specialized issues, and ensuring a seamless experience on our platform. About AbeBooks AbeBooks is a global online marketplace for books and collectibles, with millions of new, used, rare, and out-of-print books listed for sale by thousands of dealers worldwide. As an Amazon organization, we are committed to providing an exceptional customer experience, and we are looking for talented individuals like you to join our team. About the Role As a Customer Support Associate, you will be the primary point of contact between AbeBooks and our external merchants, providing email and telephone support to their AbeBooks business. You will be responsible for addressing ongoing system issues, providing process enhancements, developing internal documentation, and contributing to a positive team culture. Your success will have a direct impact on the AbeBooks customer experience, and we are looking for someone who is passionate about delivering exceptional support. Key Responsibilities * Provide brief and professional support to AbeBooks merchants by email and telephone. * Support dealers with specialized issues connected with stock and order management, including the timely escalation of issues when necessary through the proper channels. * Offer sales tax, tank, and compliance support to merchants. * Meet and maintain outstanding performance metrics, such as quality, efficiency, and first contact resolution. * Effectively seek solutions through creative thinking and problem-solving skills, and identify patterns to fit channels, including improvement ideas. About the Ideal Candidate We are looking for a highly motivated and customer-centric individual with excellent communication skills in Spanish. The ideal candidate will have: * B2 or above proficiency in both written and verbal communication and one additional supported language. * Strong written and verbal communication skills, with the ability to convey effectively to a diverse range of client personas in a multicultural environment. * Proven experience of at least 1 year in a cutting-edge, external-facing role requiring email, voice, or message board-type interactions with clients. * Experience in a technical support process for web-enabled software products or services. * Strong prioritization and time management skills. About the Team Our team is a dynamic and collaborative group of individuals who are passionate about delivering exceptional support experiences to our clients. We are committed to creating a positive and inclusive work environment, and we are looking for someone who shares our values. Essential Capabilities * B2 or above proficiency in both written and verbal communication and one additional supported language. * Strong written and verbal communication skills, with the ability to convey effectively to a diverse range of client personas in a multicultural environment. * Proven experience of at least 1 year in a cutting-edge, external-facing role requiring email, voice, or message board-type interactions with clients. * Experience in a technical support process for web-enabled software products or services. * Strong prioritization and time management skills. Preferred Capabilities * Experience investigating technical systems with clients. * Some knowledge of database tools. * Experience in training, coaching, or mentoring. * Familiarity with more than one language (German, Spanish, French, or Italian). Career Growth Opportunities and Learning Benefits As a Customer Support Associate, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer a range of training and development programs, including: * Ongoing training and coaching to help you develop your skills and knowledge. * Opportunities for career growth and advancement within the company. * Access to a range of learning resources, including online courses and workshops. Work Environment and Company Culture We are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values: * Customer-centricity: We are passionate about delivering exceptional support experiences to our clients. * Collaboration: We work together as a team to achieve our goals. * Innovation: We are committed to finding new and better ways to support our clients. * Inclusion: We value diversity and strive to create a positive and inclusive work environment. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: * A salary of $70-$80 per year. * A range of benefits, including health insurance, retirement savings, and paid time off. * Opportunities for career growth and advancement within the company. * Access to a range of learning resources, including online courses and workshops. How to Apply If you are a highly motivated and customer-centric individual with excellent communication skills in Spanish, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application system. Document Required To apply for this role, you will need to provide the following documents: * Qualifications certificate with mark sheets. * Passport size photographs. * Signature. Top 10 Interview Questions To help you prepare for your interview, we have provided the following top 10 interview questions: 1. Can you tell us about yourself? 2. What interests you about this position? 3. What are your strengths? 4. What are your weaknesses? 5. Can you give an example of a time when you solved a problem creatively? 6. How do you handle stress and pressure? 7. How would you describe your work style? 8. Can you tell us about a time when you had to work with a difficult colleague or supervisor? 9. How do you stay organized and prioritize tasks? 10. What are your long-term career goals? We look forward to receiving your application and welcoming you to our team! Apply for this job