Experienced Customer Support Engineer for Dynamic Web Experiences – Remote Opportunity in Canada with blithequark

Introduction to blithequark and the Industry blithequark's Frontend Cloud is revolutionizing the way developers build, scale, and secure personalized web experiences. With a client list that includes renowned names such as Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier, blithequark is at the forefront of enabling businesses to create dynamic user experiences on the web. Our mission is to empower the world to ship the best products, and this is achieved by fostering an environment where our team members can deliver the best work of their lives. About the Role Reporting to the Manager, Customer Support Engineering at blithequark, the Customer Support Engineer will play a pivotal role in resolving customer concerns, developing and improving internal tooling, and engineering solutions to maximize the value our customers derive from our platform. This role is not just about troubleshooting; it's about creating a seamless customer experience that sets blithequark apart as a leader in customer support and satisfaction. Key Responsibilities Solving complex and interesting cases for blithequark customers, ensuring timely and effective resolutions that meet their needs and exceed their expectations. Troubleshooting customer issues in collaboration with our engineering team, leveraging technical expertise to identify root causes and implement lasting solutions. Working closely with other blithequark teams to provide expert advice and assistance, both internally and externally, to ensure a cohesive and customer-centric approach. Developing and improving internal tools alongside our engineering team, with a focus on enhancing efficiency, productivity, and the overall customer experience. Specializing in specific product areas and taking ownership of these within the team, becoming a subject matter expert and driving continuous improvement. Improving existing and identifying new internal documentation, processes, and policies to ensure they are aligned with best practices and contribute to exceptional customer outcomes. Assisting Customer Success Managers with Enterprise requests, providing technical expertise and support to ensure these high-value customers receive tailored solutions and service. About You To excel in this role, you should be an exceptional communicator with the ability to earn the trust of our customers and rapidly understand and address technical issues. A background in frontend development, particularly with Next.js, is highly desirable, as is experience with modern web architecture, frontend frameworks like React, cloud technologies, serverless computing, and DNS. The ability to clearly explain complex technical concepts to both technical and non-technical stakeholders is essential. Essential Qualifications Frontend development experience, with a strong preference for experience with Next.js. Deep understanding of modern web architecture, frontend frameworks, cloud technologies, serverless computing, and DNS, with the ability to communicate these concepts effectively. Passion for engineering solutions to resolve root causes of recurring problems, with a proactive approach to preventing future issues. Experience with incident management and procedural communication, ensuring that issues are handled professionally and efficiently. Exceptional communication skills, with the ability to lead by example, provide constructive feedback, and mentor other team members. Comfort working with a fully remote, globally distributed team, with flexibility to work within a weekend and on-call rota as required. A genuine passion for delivering a customer experience that is second to none, with a customer-centric approach in all aspects of your work. Preferred Qualifications Experience with CDNs and a good understanding of caching techniques, which would be a significant asset in this role. Familiarity with monorepos and/or custom, complex CI/CD pipelines, contributing to your ability to navigate and improve our internal systems and processes. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our team members. We offer mentorship programs, opportunities to attend industry events, and a culture that encourages continuous learning and professional development. Whether you're looking to deepen your technical expertise or expand your skills into new areas, blithequark provides the support and resources you need to achieve your career goals. Work Environment and Company Culture blithequark prides itself on fostering an inclusive community that empowers everyone to contribute their best work. We believe in flexibility, offering remote work options that allow you to work from where you are most productive. Our culture is built on the principles of innovation, collaboration, and mutual respect, creating an environment where you can thrive and grow both personally and professionally. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including equity, to attract and retain the best talent. We also provide flexible time off, ensuring you have the balance you need to recharge and pursue your interests outside of work. To support your work-from-home setup, we offer a budget for you to outfit your space as needed, along with the gear necessary to perform your role effectively. Our benefits package is designed to support your well-being and financial security, with details available upon request. Conclusion If you're passionate about delivering exceptional customer experiences, have a knack for troubleshooting complex technical issues, and are looking for a role that offers both challenge and opportunity for growth, then we invite you to apply for the Customer Support Engineer position at blithequark. Join our dynamic team and be part of a company that is shaping the future of web development and customer support. Apply now and take the first step towards an exciting and rewarding career with blithequark. Apply for this job