Experienced Customer Support Executive for Remote Position in United States – Delivering Exceptional Customer Experiences in a Fast-Paced B2B Marketplace Environment

Introduction to blithequark Imagine being part of a revolutionary B2B marketplace that is transforming the global diamond industry. At blithequark, we are dedicated to creating a seamless and efficient experience for our customers, and we are looking for a highly skilled and customer-centric Customer Support Executive to join our team. As a remote position based in the United States, you will have the opportunity to work with a dynamic and fast-growing company that values innovation, transparency, and customer satisfaction. About blithequark blithequark is an extremely fast-growing B2B marketplace that connects buyers and sellers of diamonds on its online platform. Since our launch in 2017, we have grown to a team of 400+ employees worldwide and have remained true to our founding mission: to build the trusted global marketplace for the jewelry industry by delivering modern tools and quantitative ROI. Our platform facilitates the most transparent, efficient, and cost-effective way to sell and buy diamonds, and we are committed to continuing to innovate and improve our services. Job Overview As a Customer Support Executive at blithequark, you will play a vital role in ensuring our customers have a seamless journey with our platform. Your main responsibilities will include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. You will be the glue that binds our organization together, collaborating with all departments to ensure that our customers receive the best possible experience. Key Responsibilities Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients You will be measured through team KPIs, including resolution time and response time, and you will have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, and website bugs Collaborate with all departments to ensure that our customers receive the best possible experience, and serve as the voice of the customer internally Requirements To be successful in this role, you will need to have: Minimum 2 years of experience in online customer support, live chat, and calls Organized and able to multitask across different platforms Proactive and forward-thinking, with an assertive nature and ability to be the voice of the customer when communicating internally Excellent cross-functional collaboration skills, with the ability to work effectively with all departments Preferred Qualifications While not required, the following qualifications are preferred: Experience working in a fast-paced, scale-up environment Knowledge of the jewelry or diamond industry Experience with customer support software and tools Strong analytical and problem-solving skills Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Customer-centric approach : You will need to be focused on delivering exceptional customer experiences and ensuring that our customers are satisfied with our services Communication skills : You will need to have excellent communication skills, both written and verbal, and be able to effectively communicate with customers and internal stakeholders Problem-solving skills : You will need to be able to analyze problems and develop effective solutions, and be able to think critically and outside the box Collaboration skills : You will need to be able to work effectively with all departments, and be able to build strong relationships with internal stakeholders Career Growth Opportunities At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Support Executive, you will have the opportunity to: Develop your skills and knowledge in customer support and the jewelry industry Take on additional responsibilities and contribute to the growth and success of the company Work with a dynamic and fast-growing company that values innovation and transparency Work Environment and Company Culture At blithequark, we value our employees and strive to create a positive and supportive work environment. As a remote employee, you will be able to work from the comfort of your own home, and will have the flexibility to create your own schedule. We offer a range of benefits, including: Flexible working hours Unlimited holiday 401k and other benefits A fast-paced and global working environment Compensation and Benefits We offer a competitive salary range of $40K - $44K, depending on experience. In addition to your salary, you will also be eligible for a range of benefits, including 401k, flexible working hours, and unlimited holiday. Conclusion If you are a customer-centric and proactive individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Support Executive position at blithequark. As a remote employee, you will have the opportunity to work with a dynamic and fast-growing company, and contribute to the growth and success of our platform. Don't miss out on this opportunity to make a real impact in a rapidly evolving industry – apply today! Apply for this job