**Experienced Customer Support Executive – Healthcare Solutions Specialist (Onsite, New York, USA)**

Are you passionate about delivering exceptional patient care and support to healthcare professionals? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further than blithequark, a trusted provider of high-quality medical equipment and supplies, committed to enhancing patient care across the U.S. We are seeking an experienced Customer Support Executive to join our team in our New York office. As a key member of our support team, you will play a vital role in ensuring that patients and healthcare professionals receive the highest level of service and support. If you are a motivated, customer-focused individual with excellent communication skills and a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. **About blithequark** At blithequark, we are dedicated to delivering dependable healthcare solutions with compassion and care. Our mission is to provide high-quality medical equipment and supplies that enhance patient care and improve outcomes. We are committed to building strong relationships with our customers and partners, and we are seeking a talented Customer Support Executive to join our team. **Key Responsibilities** As a Customer Support Executive, you will be responsible for providing exceptional support to patients and healthcare professionals. Your key responsibilities will include: * Responding to Inquiries: Handle calls, emails, and messages from patients and healthcare providers with professionalism and accuracy. * Resolving Complaints: Address and resolve customer concerns with empathy and efficiency. * Intake & Documentation: Enter new customer data and coordinate with the authorization team. * Follow-Ups: Communicate with doctors' offices to obtain prescriptions and required clinical documentation. * Team Collaboration: Work closely with internal departments, including sales, operations, and clinical teams. **Essential Qualifications** To be successful in this role, you will need: * 2-3 years of experience in a customer support or related role. * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment and prioritize multiple tasks. * Strong problem-solving and analytical skills. * Proficiency in Microsoft Office, including Word, Excel, and Outlook. **Preferred Qualifications** While not required, the following qualifications would be an asset: * Experience working in the healthcare industry. * Knowledge of medical terminology and procedures. * Fluency in multiple languages, including French, German, Italian, and Spanish. * Experience working in a team environment and collaborating with internal departments. **Skills and Competencies** To succeed in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced environment and prioritize multiple tasks. * Strong attention to detail and organizational skills. * Ability to work independently and as part of a team. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. As a Customer Support Executive, you will have opportunities to: * Develop your skills and knowledge in customer support and healthcare. * Work with a talented team of professionals who are passionate about delivering exceptional results. * Participate in ongoing training and development programs to enhance your skills and knowledge. * Take on new challenges and responsibilities as you grow and develop in your role. **Work Environment and Company Culture** Our New York office is a dynamic and fast-paced environment where no two days are the same. As a Customer Support Executive, you will work closely with internal departments, including sales, operations, and clinical teams. We are committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A salary range of $60,000 - $80,000 per year, depending on experience. * Comprehensive benefits, including medical, dental, and vision insurance. * 401(k) retirement plan with company match. * Paid time off and holidays. * Opportunities for professional development and growth. **How to Apply** If you are a motivated, customer-focused individual with excellent communication skills and a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. Apply for this job