Experienced Customer Support QA and Chatbot Specialist for Innovative Fintech Solutions

About blithequark blithequark is a pioneering borderless smart money app designed to simplify the way individuals and businesses navigate between digital assets and fiat currencies. By providing a self-custodial, fast, and intuitive platform, blithequark empowers both crypto natives and the crypto curious to manage their financial transactions with ease and confidence. Our mission is to turn complex crypto workflows into seamless everyday experiences, making financial freedom more accessible to all. As a leader in the fintech industry, blithequark is committed to innovation, customer satisfaction, and excellence. Our team is comprised of talented individuals who share a passion for creating cutting-edge solutions that make a real difference in people's lives. We believe in fostering a culture of collaboration, creativity, and continuous learning, where every team member has the opportunity to grow and thrive. Job Overview We are seeking an exceptional Customer Support QA and Chatbot Specialist to join our dynamic team. This role is perfect for a proactive and detail-oriented individual who is eager to contribute to the delivery of outstanding customer experiences. As a key member of our support team, you will not only provide top-notch support to our customers but also play a vital role in ensuring the quality of our support services and optimizing our chatbot experience. If you are passionate about customer experience, have a keen eye for detail, and are excited about the opportunity to work in a fast-growing fintech environment, we encourage you to apply for this rewarding role. As a Customer Support QA and Chatbot Specialist at blithequark, you will have the chance to make a significant impact on our customers' lives, collaborate with a talented team, and develop your skills in a rapidly evolving industry. Key Responsibilities Provide timely, professional, and personalized support to customers across multiple channels, including Zendesk, email, chat, and Telegram, ensuring that all inquiries are addressed efficiently and effectively. Conduct regular quality assurance reviews of customer support interactions to ensure consistency, accuracy, and adherence to high service standards, identifying areas for improvement and implementing changes as needed. Collaborate with the support team to design, develop, and optimize chatbot workflows, content, and performance, leveraging your knowledge of chatbot systems to enhance the overall customer experience. Assist in documenting support processes and best practices, contributing to the development of comprehensive knowledge bases and training materials that enable the team to provide exceptional support. Contribute to overall customer experience improvements by sharing insights, feedback, and suggestions for process enhancements, helping to drive continuous improvement and innovation within the support function. Stay up-to-date with industry trends, emerging technologies, and best practices in customer support, applying this knowledge to optimize support services and chatbot experiences. Develop and maintain strong relationships with customers, internal stakeholders, and external partners, fostering a culture of collaboration, trust, and open communication. Requirements and Qualifications To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that enable you to deliver exceptional customer support, drive quality assurance, and optimize chatbot experiences. The essential requirements and qualifications for this role include: At least 1-2 years of experience in customer support or a related role, with a proven track record of providing high-quality support and ensuring customer satisfaction. Familiarity with Zendesk or similar support platforms, with the ability to quickly learn and adapt to new technologies and tools. Experience in quality assurance for customer service, with a keen eye for detail and a commitment to delivering exceptional support experiences. Knowledge of chatbot systems, including setup, optimization, and bot training, with the ability to design and develop effective chatbot workflows and content. Strong written and verbal communication skills in English, with the ability to craft clear, concise, and compelling responses to customer inquiries. Detail-oriented, with the ability to identify process gaps and suggest improvements, and a proactive approach to resolving issues and optimizing support services. A team player with a problem-solving mindset, able to collaborate effectively with colleagues, internal stakeholders, and external partners to drive continuous improvement and innovation. In addition to these essential requirements, we are looking for candidates who possess a range of skills and competencies that will enable them to succeed in this role. These include: Excellent analytical and problem-solving skills, with the ability to analyze complex issues and develop effective solutions. Strong interpersonal and communication skills, with the ability to build rapport with customers, colleagues, and stakeholders. A customer-centric approach, with a deep understanding of customer needs and a commitment to delivering exceptional support experiences. Able to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously. Proficient in using technology, including support software, chatbot platforms, and collaboration tools. Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our team members. As a Customer Support QA and Chatbot Specialist, you will have access to a range of learning opportunities, including: Comprehensive training programs, designed to enhance your skills and knowledge in customer support, quality assurance, and chatbot development. Mentorship and coaching, provided by experienced colleagues and leaders who are passionate about helping you succeed. Opportunities for career advancement, with a clear path for progression and growth within the company. Access to industry events, conferences, and workshops, enabling you to stay up-to-date with the latest trends and developments in fintech and customer support. By joining our team, you will become part of a dynamic and innovative organization that is shaping the future of fintech. You will have the opportunity to work with a talented team, develop your skills, and contribute to the delivery of exceptional customer experiences. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in fostering a work environment that is collaborative, creative, and fun, where every team member feels valued, supported, and empowered to succeed. Our company culture is built on a set of core values that include: A customer-centric approach, with a deep commitment to delivering exceptional customer experiences. A culture of innovation, with a focus on continuous learning, experimentation, and improvement. A collaborative and inclusive work environment, where every team member is valued, respected, and empowered to contribute. A passion for fintech and a commitment to making a positive impact on people's lives. By joining our team, you will become part of a vibrant and dynamic community that is shaping the future of fintech. You will have the opportunity to work with a talented team, develop your skills, and contribute to the delivery of exceptional customer experiences. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits that are designed to support your well-being, growth, and success. These include: A competitive salary, with opportunities for growth and advancement. A comprehensive benefits package, including health insurance, retirement planning, and paid time off. Access to a range of perks, including flexible working hours, remote work options, and professional development opportunities. A dynamic and inclusive work environment, with a focus on collaboration, creativity, and fun. By joining our team, you will have the opportunity to work with a talented team, develop your skills, and contribute to the delivery of exceptional customer experiences. You will also have access to a range of perks and benefits that are designed to support your well-being, growth, and success. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we encourage you to apply for this exciting role. As a Customer Support QA and Chatbot Specialist at blithequark, you will have the opportunity to work with a talented team, develop your skills, and contribute to the delivery of innovative fintech solutions. You will also have access to a range of learning opportunities, a competitive compensation package, and a dynamic and inclusive work environment. Don't miss this opportunity to join a fast-growing fintech company that is shaping the future of financial services. Apply now to become part of our team and contribute to the delivery of exceptional customer experiences. Apply for this job