**Experienced Customer Support Representative – Airport Operations Crew**

Are you passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment? Do you thrive in a team-oriented setting where no two days are ever the same? Look no further than blithequark's Airport Operations Crew, where you'll have the opportunity to make a real impact on the lives of our customers. As an Airport Operations Crew member at blithequark, you'll be part of a dedicated team that provides world-class customer service to our passengers at the airport. From checking in and confirming passengers' identification to handling baggage, booking flights, and facilitating smooth boarding and deplaning processes, you'll be the face of blithequark and the key to ensuring our customers have a seamless travel experience. **About blithequark** blithequark is a leading airline that prides itself on its commitment to safety, customer satisfaction, and employee well-being. With a strong focus on innovation and customer-centricity, we're constantly looking for talented individuals who share our passion for delivering exceptional service and making a difference in the lives of our customers. **Key Responsibilities:** * Check passengers' identification and verify their travel documents * Tag, lift, and handle passenger baggage * Report flight departures, arrivals, and pre-boarding information through our public location framework * Provide exceptional customer service, responding to queries and resolving issues in a timely and professional manner * Offer additional services to our customers, such as "more speed" and "more space" * Coordinate with colleagues and other departments to ensure seamless customer service * Assist with planning airplane seating for boarding and takeoff, including cleaning of seats, seat-pockets, and floor * Operate airport equipment, such as client enplaning/deplaning equipment, stream span, super way, and airstairs * Help passengers with special requirements, such as those who need assistance with boarding * Perform and pivot through all airport operations-related capabilities (gate, ticket counter, etc.) * Other duties as assigned **Essential Qualifications:** * High school diploma or equivalent (GED) * At least 18 years of age * One year of customer service or sales experience * Strong communication and interpersonal skills * Proficiency in written and spoken English * Ability to pass a customer service evaluation * Familiarity with blithequark's Uniform Policy Manual Principles * Willingness to work variable hours, including weekends and holidays * Experience using a mouse, PC, keyboard, and basic word processing, email, and office applications * Ability to use handheld radios and receivers to communicate with operations and make terminal announcements * Ability to obtain and maintain a valid Security Identification Display Area (SIDA) ID * Experience performing under pressure and meeting tight deadlines * Depending on the location, may be required to have and maintain a valid Driver's Permit and a driving record that meets blithequark's safety guidelines * Depending on the location, may be required to obtain and maintain a US Customs Permit * Availability for occasional short-term travel (10%) * Legally qualified to work in the country in which the position is located * Ability to pass a pre-employment drug test **Preferred Qualifications:** * Two years of customer service, volunteer, or sales experience * Knowledge of customer service standards and practices * Experience working with different types of payment (cash, credit cards, traveler's checks, etc.) * Past airline experience * Bilingual abilities **Crewmember Expectations:** * Regular attendance and reliability * Ability to work flexible hours, including weekends, holidays, and short-term shifts * Willingness to make occasional trips to different locations for training or brief assignments * Ability to maintain a professional appearance * While working or traveling on blithequark flights, and when time allows, all able Crewmembers are expected to assist with light cleaning of the aircraft * Familiarity with and adherence to blithequark's culture, values, and policies * Commitment to advancing blithequark's #1 value of safety as a Wellbeing Ambassador, supporting blithequark's Safety Management System (SMS) components, Security Strategy, and social norms * Identification of health or safety concerns, issues, incidents, or hazards that should be reported and report them promptly and without hesitation, including through blithequark's private reporting systems (Aviation Health Activity Program (pronto) or Security Activity Report (SAR)) * Compliance with all relevant regulations, guidelines (FAA, OSHA, etc.), and blithequark policies, procedures, and risk controls * Maintenance of blithequark's safety performance metric objectives and understanding of how they relate to their responsibilities and obligations **Equipment:** * PC and other office equipment * Public Location Framework * Fly bridge and air stairs (client enplaning/deplaning equipment) * Handheld radios * Unsupported PC booths used to recognize and deal with client reservations * Light Emitting Diode (LED) screens and signs **Workplace:** * Airport environment * Exposure to climate and raised noise levels within airports * Ability to stand for extended periods * May be required to cover unpredictable tasks, which occasionally cause extended workdays **Physical Exertion:** * Moderate physical exertion expected by handling items up to 50 pounds regularly or 70-100 pounds occasionally with the help of others or equipment. **Compensation:** The base salary for this position starts at $15.00. Base salary is one part of blithequark's comprehensive compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability insurance, basic life insurance, free space available travel on blithequark, and more. blithequark is an Equal Opportunity Employer and is committed to diversity and inclusion. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status, and will not be discriminated against based on disability. **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join blithequark's Airport Operations Crew. Apply for this job