Experienced Customer Support Representative - Chat and Online Engagement Specialist for Automotive Industry Clients

Welcome to blithequark: Where Customer Satisfaction Meets Innovation At blithequark, we're passionate about delivering exceptional customer experiences that drive business results for our automotive dealer clients. As a leading provider of innovative solutions, we're seeking a talented and enthusiastic Customer Support Rep – Chat to join our dynamic team. If you're a people person with a passion for technology and a knack for turning conversations into opportunities, we want to hear from you! About the Role: Customer Support Rep – Chat In this exciting and challenging role, you'll engage in online conversations with customers, representing our clients in a positive and professional light. Your primary goal will be to turn these conversations into leads that help our clients generate revenue and grow their business. You'll be the face of our company, providing accurate information, answering questions, and addressing concerns in a timely and effective manner. Key Responsibilities: Handle a wide variety of customer inquiries via online chat, responding to questions and concerns in a professional and courteous manner Provide accurate and up-to-date information about our products and services, as well as those of our clients, to help customers make informed decisions Narrow down on appointment information to schedule appointments and drive business results for our clients Capture customer contact information for lead generation and client review, ensuring that all interactions are summarized and recorded accurately Develop and maintain a knowledge base of our evolving products and services, staying up-to-date on the latest developments and industry trends Collaborate with internal teams to ensure seamless communication and exceptional customer experiences Qualifications and Requirements To succeed in this role, you'll need to possess a unique blend of technical, communication, and interpersonal skills. While previous experience in retail customer service or the automotive industry is preferred, it's not necessary – we're looking for positive and energetic individuals who are eager to learn and grow with our company. Essential Qualifications: Basic internet and window-based computer skills, with the ability to learn new software and systems quickly Strong ability to multitask, with a preference for candidates with gaming experience or a background in fast-paced, dynamic environments Positive and professional demeanor, with excellent written and verbal communication skills Ability to adapt to change and thrive in a quick-paced work environment, with a focus on delivering exceptional customer experiences Preferred Qualifications: Previous experience in retail customer service or the automotive industry, with a strong understanding of customer needs and preferences Experience with online chat platforms and customer relationship management (CRM) software Strong technical skills, with the ability to troubleshoot common issues and provide basic technical support What We Offer At blithequark, we're committed to providing our associates with a comprehensive range of benefits, including: Benefits and Perks: Medical, dental, vision, and life insurance, with company contributions to your Health Savings Account (HSA) 6% match on 401(k), with a focus on helping you plan for your future Work-life balance with paid time off, ensuring that you have the time and flexibility to pursue your passions Onsite dining facility offering complimentary breakfast and lunch, as well as a fitness center and onsite medical center Opportunities to participate in sports and social leagues, volunteering initiatives, and other activities that promote teamwork and camaraderie Career Growth and Development At blithequark, we're dedicated to helping our associates grow and develop in their careers. With a range of training programs, mentorship opportunities, and career advancement possibilities, you'll have the chance to learn new skills, take on new challenges, and achieve your professional goals. Work Environment and Company Culture Our College Station facility is a vibrant and dynamic workspace, with a relaxed yet professional atmosphere that's perfect for collaboration and innovation. We promote a healthy lifestyle, with a non-smoking environment and a range of wellness initiatives. At blithequark, we're an equal opportunity employer, committed to diversity, equity, and inclusion in all aspects of our business. How to Apply If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team and start your journey with blithequark today! Conclusion At blithequark, we're passionate about innovation, customer satisfaction, and employee success. As a Customer Support Rep – Chat, you'll play a critical role in driving business results for our clients, while developing your skills and advancing your career. Don't miss this opportunity to join our dynamic team and become a part of our exciting journey – apply now and take the first step towards a rewarding and challenging career with blithequark! Apply for this job