**Experienced Customer Support Representative – Delivering Exceptional Experiences for arenaflex Candidates and Customers**

At arenaflex, we're revolutionizing the way organizations discover, engage, assess, and hire the best talent. As a leader in the talent experience space, we're committed to accelerating the hiring process through innovative solutions that connect companies and candidates anytime, anywhere. Our cutting-edge, text-enabled end-to-end talent experience platform includes video interviewing, assessments, and conversational AI, making us the go-to choice for over 1,200 pioneering customers worldwide. With a relentless focus on developing fair and objective hiring solutions, we strive to build a diverse and inclusive culture based on a foundation of respect and inclusion. We're not just looking for talented individuals; we're seeking passionate professionals who share our commitment to delivering exceptional experiences for our customers and candidates. **Join the arenaflex Team** As a Customer Support Specialist, you'll be part of the front-line of the arenaflex experience, interacting with candidates and customers to provide top-notch support. You'll be the face of our brand, and your passion for delivering exceptional customer experiences will shine through in every interaction. If you're a team player with a positive attitude, a knack for problem-solving, and a commitment to excellence, we want to hear from you! **Key Responsibilities:** * Resolve customer and candidate issues via phone, email, and chat, ensuring timely and effective resolution * Complete projects assigned by the support manager, demonstrating your ability to adapt to changing priorities * Identify, research, and resolve customer issues using the arenaflex system, showcasing your technical skills and resourcefulness * Follow-up on customer inquiries not immediately resolved, ensuring a seamless customer experience * Complete call logs and reports, providing valuable insights for process improvements * Recognize, document, and alert the supervisor of trends/ issues in customer calls, contributing to a data-driven approach * Recommend process improvements, demonstrating your commitment to continuous learning and growth * Nights or weekend hours might be required depending on shift, ensuring 24/7 support for our customers and candidates **Essential Qualifications:** * Excellent interpersonal communication skills and a friendly demeanor, with the ability to build rapport with customers and candidates * Excellent reading and writing skills, with the ability to accurately type at least 40+ words/minute * Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems * 2+ years in a customer service role, with experience in a technical support role preferred * Strong problem-solving skills and resourcefulness, with the ability to think critically and outside the box * Experience with Salesforce or another CRM preferred, with a proven track record of using technology to drive customer success * Experience communicating with customers preferred, with a focus on delivering exceptional customer experiences **Preferred Qualifications:** * Experience working in a fast-paced, dynamic environment, with a focus on delivering results under pressure * Familiarity with arenaflex's talent experience platform, with a passion for learning and growth * Experience working with diverse customer bases, with a commitment to delivering inclusive and respectful support **Why Join arenaflex?** * Competitive compensation and benefits package, with opportunities for growth and advancement * Collaborative and dynamic work environment, with a focus on teamwork and innovation * Comprehensive training and development programs, with a commitment to continuous learning and growth * Flexible work arrangements, including remote work options, to support work-life balance * Opportunities to work with a diverse range of customers and candidates, with a focus on delivering exceptional experiences * A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to a community of inclusion and an environment free from discrimination, harassment, and retaliation. We're proud to be an employer of choice for talented individuals from diverse backgrounds, and we're committed to creating a workplace that's inclusive, respectful, and supportive. **Apply Now!** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join the arenaflex team and be part of our mission to revolutionize the talent experience space. Apply Job! Apply for this job