**Experienced Customer Support Representative – Delivering Exceptional Experiences for blithequark Clients**

Are you a people person with a passion for delivering top-notch customer service? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark is seeking a highly motivated and empathetic Customer Support Representative to join our team of dedicated professionals. As a key member of our support team, you will play a vital role in ensuring our clients receive the highest level of service and support, every time. **About blithequark** blithequark is a dynamic and innovative company that is revolutionizing the way people interact with financial services. Our mission is to empower individuals to take control of their financial futures, and we're committed to providing exceptional support and guidance every step of the way. With a focus on customer-centricity and a passion for innovation, we're creating a brighter financial future for our clients and our community. **Responsibilities** As a Customer Support Representative at blithequark, you will be responsible for: * Providing exceptional customer service through various communication channels, including voice and digital platforms * Assisting customers with inquiries regarding their account balances, withdrawals, and fund transfers * Participating in training to develop skills necessary for engaging with customers effectively * Supporting customers in understanding their 401K plans and related services * Engaging in team activities and well-being support during work hours * Collaborating with internal teams to resolve customer issues and improve overall customer experience * Staying up-to-date on product knowledge and services to provide accurate and informed support * Meeting or exceeding customer satisfaction targets and key performance indicators (KPIs) **Requirements** To succeed in this role, you will need to possess: * Excellent communication and interpersonal skills, with the ability to establish rapport and relationships with diverse customers * Strong listening and compassion skills to support customers through challenging situations * Adaptability and flexibility to succeed in a fast-paced, dynamic work environment * Self-motivation and a strong work ethic, with a passion for delivering exceptional customer experiences * Ability to type 40 words per minute and pass a standard English grammar test * High school diploma or equivalent required; associate's or bachelor's degree preferred **Nice-to-Haves** While not required, we welcome candidates with: * Experience in customer service or related fields * Familiarity with financial products and services * Knowledge of 401K plans and related services * Experience working with CRM software or other customer support tools **Benefits** At blithequark, we believe in taking care of our employees and providing a comprehensive benefits package that includes: * Maternal and Parental Leave * Tuition Reimbursement * Student Loan Assistance * 401(K) with match * Health Insurance * Dental Insurance * Vision Insurance * Disability Insurance * Paid Time off * Commuter Benefit Program * Backup Dependent Care * Charitable match * Concierge Services * Wellness Program * Fitness Reimbursement **Career Growth Opportunities** As a Customer Support Representative at blithequark, you will have the opportunity to: * Develop your skills and knowledge through ongoing training and professional development programs * Take on new challenges and responsibilities as you grow and develop in your role * Collaborate with internal teams to drive innovation and improvement in customer support * Contribute to the development of new products and services that meet the evolving needs of our clients * Pursue opportunities for advancement within the company, including leadership roles and specialized positions **Work Environment and Company Culture** At blithequark, we pride ourselves on creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and continuous improvement. We offer a dynamic and fast-paced work environment that is perfect for individuals who thrive in a team-oriented setting. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity. Apply for this job