**Experienced Customer Support Representative – Delivering Exceptional Experiences for Interviewing Candidates and Customers**

At blithequark, we're revolutionizing the way organizations discover, engage, assess, and hire the best talent. As a leader in the talent experience space, we're committed to developing fair and objective hiring solutions that help our customers and their candidates succeed. We're now seeking an experienced Customer Support Representative to join our team and contribute to our mission of delivering exceptional experiences for interviewing candidates and customers alike. **About blithequark** blithequark is the talent experience leader, accelerating the way organizations discover, engage, assess, and hire the best talent. Our text-enabled end-to-end talent experience platform includes video interviewing, assessments, and conversational AI, hosting over 30 million video interviews and 200 million chat-based candidate engagements for over 800 pioneering customers around the globe. We're relentlessly focused on developing fair and objective hiring solutions to help our customers and their candidates, and we strive to build a diverse and inclusive culture based on a foundation of respect and inclusion. **Job Description** As a Customer Support Representative at blithequark, you'll be the front-line of our experience for interviewing candidates and customers alike. You'll exhibit a passion for providing the best possible customer experience through each interaction and strive to always be improving. Successful Customer Support Representatives have an open and positive attitude, allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession. **Key Responsibilities:** * Resolve customer and candidate issues via phone, email, and chat, providing timely and effective solutions to ensure a positive experience. * Complete projects assigned by the support manager, demonstrating a proactive and results-driven approach. * Identify, research, and resolve customer issues using the blithequark system, showcasing expertise and a commitment to continuous learning. * Follow-up on customer inquiries not immediately resolved, ensuring that every interaction is a positive and memorable experience. * Complete call logs and reports, providing valuable insights and trends to inform process improvements. * Recognize, document, and alert the supervisor of trends/ issues in customer calls, driving data-driven decision-making and continuous improvement. * Recommend process improvements, leveraging your expertise and experience to enhance the customer experience. * Nights or weekend hours might be required depending on shift, demonstrating flexibility and a commitment to delivering exceptional support 24/7. * Be an expert in the blithequark platform and help our customers and their candidates understand the value of our technology, showcasing your passion for our products and services. * Document and manage your cases for each Support interaction you have, ensuring that every issue is thoroughly resolved and documented. * Recognize, document, and alert leadership of trends in contacts and ongoing issues, driving strategic decision-making and continuous improvement. * Identify and communicate support process and product improvements, leveraging your expertise and experience to enhance the customer experience. * Delight each of your contacts with positive and encouraging interactions, demonstrating a commitment to customer obsession and exceptional service. **Qualifications:** * Excellent interpersonal communication skills, with the ability to build rapport and trust with customers and candidates. * Positive attitude and drive to always be improving, with a commitment to continuous learning and growth. * Expert reading and writing skills, with the ability to effectively communicate complex information in a clear and concise manner. * Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems. * 2+ years experience in a customer service role, with experience in a technical support role a plus. * Strong problem-solving skills and ability to be resourceful, with a commitment to delivering timely and effective solutions. * Experience with Salesforce or another CRM preferred, with a demonstrated ability to leverage technology to drive customer success. * Experience communicating with customers preferred, with a commitment to delivering exceptional service and support. * Flexible schedule, with the ability to work nights or weekend hours as required. * Requires US Citizenship to work in this position, with a commitment to upholding the highest standards of integrity and professionalism. **Additional Information:** blithequark is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. blithequark is an equal opportunity employer, committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines. **Why Join blithequark?** * Opportunity to work with a leading talent experience platform, driving innovation and growth in the industry. * Collaborative and dynamic work environment, with a commitment to diversity, equity, and inclusion. * Comprehensive training and development programs, with a focus on continuous learning and growth. * Competitive compensation and benefits package, with a commitment to recognizing and rewarding exceptional performance. * Flexible scheduling and remote work options, with a focus on work-life balance and employee well-being. **How to Apply:** If you're passionate about delivering exceptional customer experiences and committed to continuous learning and growth, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. 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