**Experienced Customer Support Representative for arenaflex Online Course Platform**

At arenaflex, we're revolutionizing the way people learn and grow through our cutting-edge online course platform. As a pioneer in this space, we're seeking an exceptional Customer Support Representative to join our team and help shape the future of education. This is a unique opportunity to be part of a dynamic and innovative company from the ground up, with a chance to make a lasting impact on our customers and the industry as a whole. **About arenaflex** arenaflex is a forward-thinking company dedicated to providing a comprehensive online course platform that empowers individuals to achieve their goals. Our mission is to bridge the knowledge gap and make high-quality education accessible to everyone, regardless of their geographical location or background. With a focus on innovation, collaboration, and customer satisfaction, we're committed to creating a seamless learning experience that sets us apart from the competition. **Job Responsibilities** As our first full-time Customer Support Representative, you'll play a vital role in shaping the customer experience and helping us scale our support team. Your primary responsibilities will include: * Learning our software product and providing top-notch support to our customers through various communication channels (email, chat, phone, etc.) * Collaborating with our development team to identify and resolve product issues, ensuring a seamless user experience * Contributing to the creation and maintenance of our help center documentation, ensuring that our customers have easy access to the information they need * Testing our product and reporting any issues you encounter, helping us to refine and improve our platform * Providing exceptional customer service, resolving issues efficiently, and escalating complex problems to our development team when necessary **Essential Qualifications** To succeed in this role, you'll need: * Fluency in native-like English, as you'll be communicating with customers and writing documentation in English * Familiarity with software products, web hosting services, and online course platforms (a plus if you have experience with DNS setup and configuration) * Basic understanding of how DNS works, including setting up CNAME and CAA DNS records * Excellent communication and problem-solving skills, with the ability to work independently and collaboratively as part of a remote team * Strong analytical and technical skills, with the ability to troubleshoot and resolve complex issues * Adaptability and flexibility, with a willingness to learn and grow with our company **Preferred Qualifications** While not essential, the following qualifications would be a significant advantage: * Experience working with online course platforms, software products, or web hosting services * Familiarity with DNS setup and configuration, including CNAME and CAA DNS records * Strong technical skills, with experience in troubleshooting and resolving complex issues * Certification in customer support or a related field (e.g., ITIL, CompTIA) **Job Perks and Conditions** As a valued member of our team, you can expect: * A competitive salary of $300 USD per month, negotiable based on experience * Full-time freelance position, with the flexibility to work from home and set your own schedule (8 hours a day, with most hours in the morning and afternoon of your timezone) * Opportunity to work in your own timezone, without the need to adapt to our European CET timezone * Flexible schedule, with the ability to take 20 days of leave per year * Access to ongoing training and professional development opportunities to help you grow and succeed in your role * A dynamic and supportive work environment, with a focus on collaboration, innovation, and customer satisfaction **What We're Looking For** We're seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional support and helping our customers achieve their goals. If you're a team player with a strong work ethic, excellent communication skills, and a willingness to learn and grow, we'd love to hear from you. **How to Apply** To apply for this exciting opportunity, please send your CV and a cover letter to [email protected]. In your cover letter, please highlight any relevant experience you have with online course platforms, software products, web hosting services, or DNS setup and configuration. We're looking for a detailed and thoughtful response that showcases your understanding of our company and product, as well as your English language skills. **Additional Requirements** Please include the following information in your cover letter: * A brief overview of our company and product, written in your own words * Your understanding of DNS, including its purpose and any experience you have with setting up CNAME and CAA DNS records * Your country and timezone, as well as any relevant work experience or certifications * Any questions you may have about the role or our company We're excited to hear from you and look forward to reviewing your application! Apply for this job