**Experienced Customer Support Representative | Fully Remote USA**

Are you a customer-obsessed individual with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join the award-winning blithequark Customer Support Team as a Customer Support Representative. In this role, you will be the front-line of the blithequark experience for interviewing candidates and customers alike, providing innovative and customer-obsessed service through phone, chat, and email. **About blithequark** blithequark is the talent experience leader, accelerating the way organizations discover, engage, assess, and hire the best talent. Our text-enabled end-to-end talent experience platform includes video interviewing, assessments, and conversational AI, connecting companies and candidates anytime, anywhere. With over 30 million video interviews and 200 million chat-based candidate engagements for over 800 pioneering customers around the globe, blithequark is revolutionizing the way companies build their teams. **Our Culture** At blithequark, we are relentlessly focused on developing fair and objective hiring solutions to help our customers and their candidates. We strive to build a diverse and inclusive culture based on a foundation of respect and inclusion, embracing the same focus of fair and objective hiring when we hire for our own team. Our commitment to equal treatment and opportunity in all aspects of recruitment, selection, and employment is unwavering, and we are proud to be an equal opportunity employer. **Job Description** As a Customer Support Representative, you will be responsible for providing exceptional customer service through phone, chat, and email, resolving customer and candidate issues, and identifying opportunities for process improvements. You will be an expert in the blithequark platform, helping our customers and their candidates understand the value of our technology. You will also be responsible for documenting and managing your cases for each support interaction, recognizing and documenting trends in contacts and ongoing issues, and identifying and communicating support process and product improvements. **Key Responsibilities:** * Resolve customer and candidate issues via phone, email, and chat * Complete projects assigned by the support manager * Identify, research, and resolve customer issues using the blithequark system * Follow-up on customer inquiries not immediately resolved * Complete call logs and reports * Recognize, document, and alert the supervisor of trends/ issues in customer calls * Recommend process improvements * Nights or weekend hours might be required depending on shift * Be an expert in the blithequark platform and help our customers and their candidates understand the value of our technology * Document and manage your cases for each Support interaction you have * Recognize, document, and alert leadership of trends in contacts and ongoing issues * Identify and communicate support process and product improvements * Delight each of your contacts with positive and encouraging interactions **Qualifications:** * Excellent interpersonal communication skills * Positive attitude and drive to always be improving * Expert reading and writing skills * Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems * 2+ years experience in a customer service role; experience in a technical support role is a plus * Strong problem-solving skills and ability to be resourceful * Experience with Salesforce or another CRM preferred * Experience communicating with customers preferred * Flexible schedule (we provide 24/7 customer support) * Requires US Citizenship to work in this position **Why Join blithequark?** * Competitive hourly rate of $18.25 * Opportunity to grow within the business * Collaborative and dynamic work environment * Comprehensive training and onboarding program * Flexible scheduling to accommodate your needs * Opportunities for professional development and growth * Recognition and rewards for outstanding performance * A commitment to diversity, equity, and inclusion **What We Offer:** * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Flexible scheduling to accommodate your needs * Opportunities for professional development and growth * Recognition and rewards for outstanding performance * A commitment to diversity, equity, and inclusion **How to Apply:** If you are a customer-obsessed individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! **Equal Opportunity Employer:** blithequark is an equal opportunity employer, committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. Apply for this job