**Experienced Customer Support Representative – Thriving Ecommerce Business**

Are you a customer-focused individual with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join blithequark, a leading printing, warehousing, and fulfillment company, as an Experienced Customer Support Representative. At blithequark, we empower artists and entrepreneurs to turn their ideas into thriving ecommerce businesses. With over 300,000 customers worldwide and a team of 1,800+ employees, we're one of the fastest-growing businesses in the US. Our commitment to innovation, customer satisfaction, and employee growth has earned us recognition as one of the fastest-growing companies in the USA by INC for the second year in a row. **About blithequark** blithequark is a dynamic and forward-thinking company that values creativity, collaboration, and customer satisfaction. Our mission is to provide top-notch printing, warehousing, and fulfillment services that enable our customers to succeed in the ever-evolving ecommerce landscape. With a strong focus on innovation and customer experience, we're constantly pushing the boundaries of what's possible in the industry. **Job Summary** As an Experienced Customer Support Representative, you'll play a critical role in delivering exceptional customer experiences and ensuring the success of our customers. You'll be responsible for providing top-tier support via email, live chat, and phone, helping customers set up their online shops, troubleshoot issues, and resolve complex problems. If you're a customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. **Responsibilities** * Answering emails, talking with clients via live chat and phone support * Helping blithequark clients set up their online shops, get their designs on our products, or obtain startup goods for their office from Startup Vitamins * Assisting customers with setting up their E-Commerce platforms * Assisting customers with troubleshooting issues with their blithequark Store and their E-Commerce platform * Maintaining customer accounts and performing related duties as required **Requirements** * Excellent customer-focused experience and a proven track record of delivering exceptional support experiences * Strong communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and management * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving skills, with the ability to analyze complex problems and provide effective solutions * Proficiency in using technology, including CRM software, email, and live chat platforms * Ability to work independently and as part of a team, with a strong focus on collaboration and customer satisfaction * Strong time management skills, with the ability to manage multiple tasks and priorities effectively * Ability to maintain confidentiality and handle sensitive customer information with discretion **Preferred Qualifications** * Experience in a customer-facing role, preferably in a call center or ecommerce environment * Knowledge of E-Commerce platforms, including Shopify, WooCommerce, and BigCommerce * Experience with CRM software, including Salesforce and Zendesk * Strong analytical and problem-solving skills, with the ability to analyze complex data and provide effective solutions * Ability to work in a dynamic and fast-paced environment, with a strong focus on innovation and customer satisfaction **Competencies** * Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. * Speaking: Talking to others to convey information effectively. * Service Orientation: Actively looking for ways to help people. * Reading Comprehension: Understanding written sentences and paragraphs in work-related documents. * Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. * Persuasion: Persuading others to change their minds or behavior. * Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making. * Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. * Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do. * Time Management: Managing one's own time and the time of others. * Good at working with hands. **Work Environment and Culture** As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance. However, you must reside within a commutable distance to our Coppell facility and be willing and able to attend a half-day onsite Onboarding and then be willing to come onsite at some point in the future. Our company culture values creativity, collaboration, and customer satisfaction, and we're committed to providing a supportive and inclusive work environment. **Benefits and Perks** * Competitive Pay (from Home!) * Competitive Benefits - Health, Dental, Vision, Life Insurance * Personal and Professional Development Opportunities * 401k with Company Match * A fun and engaging position * Remote Worksite **How to Apply** If you're a customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply Job! Apply for this job