**Experienced Customer Support Representative – TurboTax Customer Service – Remote Opportunity**

At arenaflex, we're on a mission to revolutionize the way customer support is delivered, and we're looking for talented individuals to join our team as Customer Support Representatives. As a Customer Support Representative, you'll be the face of arenaflex, providing top-notch support to TurboTax customers via phone, chat, and video chat. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and enjoy working in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative customer support solutions, and we're proud to be a part of the TurboTax family. Our team is dedicated to delivering exceptional customer experiences, and we're committed to helping our customers succeed. As a Customer Support Representative, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers. **Responsibilities** As a Customer Support Representative, you'll be responsible for: * Providing exceptional customer support via phone, chat, and video chat * Assisting customers with software navigation, locating prior returns and amendments, and escalating calls when necessary * Working with various support channels to ensure seamless customer experiences * Collaborating with our team to resolve customer issues and provide solutions * Meeting or exceeding key performance metrics, including first-call resolution, customer satisfaction, and average handle time **Why Join the arenaflex Team?** * **Work from Home**: Enjoy the flexibility of working from the comfort of your own home, with the ability to create your own schedule. * **Flexibility**: Schedule your own hours and enjoy the freedom of creating a schedule that works best for you. * **Gain Experience**: Expand your skillset and broaden your horizons while providing exceptional customer service. * **Supportive Environment**: Our team is dedicated to supporting you every step of the way, so you can focus on delivering top-notch customer experiences. **Earnings Potential** * Earn up to $19 per hour, plus incentives * Peak rates apply January - April, with opportunities to earn more during peak periods * Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times **Schedule** * This seasonal contract starts in January and runs through April 15th, 2024 * Flexible schedule opportunities - you create your own schedule! * Schedule available hours between 7 am and 11 pm CST, Monday - Sunday * Weekday and weekend options **Skills Needed** * Sincere desire to assist the customer * Tech savvy and avid computer user * Ability to multi-task and navigate multiple systems * Communicate with a friendly tone and professional demeanor **Work Environment Requirements** * Quiet, uninterrupted space * Organized desk area * Professional appearance (if on camera) **Technology Requirements** * Personal computer (no tablet) * Broadband internet connection, recommended at least 10 MBPS * Wired internet connection (no wi-fi or mobile internet) * Windows 10 or Windows 11 operating system * Valid antivirus software installed, running and up to date * USB headset with microphone * Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility. * A webcam will be loaned to each contractor to be used for the duration of the contract. **Important Information** * We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. * Contractors must also successfully pass a criminal background check. **Contractual Relationship** * The relationship between you and arenaflex is a contractual relationship. * You will remain an independent contractor for the duration of this program assignment. * arenaflex will not be responsible for withholding taxes on your earnings while contracted with arenaflex. **Learn More** * Learn more about what it means to be an independent contractor and the benefits and responsibilities that come with it. **Apply Now** If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our team as a Customer Support Representative and be part of a dynamic team that's making a difference in the lives of our customers. Apply Job! Apply for this job